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About the Role
You will be the friendly and professional first point of contact for patients, creating a positive and welcoming experience. This role is key to keeping the front desk running smoothly by scheduling appointments, managing phones and emails, and directing patient inquiries. You will collaborate with the front desk team and other departments to ensure exceptional service and seamless communication.
Responsibilities
- Answering phone and directing calls or assisting patients as is appropriate, handling and managing the continuous flow of information between the lab, onsite physician and other staff while adhering to our standards of patient care and right to privacy
- Schedule and confirm patient appointments, check-ups and physician referrals.
- Answer telephones and direct calls to appropriate staff.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Compile and record medical charts, reports, and correspondence.
- Interview patients to complete insurance and privacy forms.
- Performs other duties/special projects and tasks as assigned
Requirements
- At least one year of administrative medical office experience strongly preferred
- Experience with Electronic Medical Record (EMR) system strongly preferred
Location
- 911 W 38th Street Austin
- Domain, 2200 Park Bend Dr. Austin
Work Type
- Monday - Friday 7 a.m. - 4 p.m.
Education Level
- High School Diploma or equivalent required
- Bachelor's degree preferred
Salary/Compensations
- $1000 sign-on bonus
Benefits
- Comprehensive Health Coverage: Medical, dental, and vision plans
- Complimentary basic life insurance
- Employee Assistance Program
- Long-term disability insurance
- FREE employee only healthcare coverage option
- Comprehensive fertility benefits
- Adoption assistance
- Surrogacy support
- Generous maternity, paternity, and partner leave
- 18 days of PTO annually
- 11 paid holidays
- One floating holiday
- 401(k) plan with competitive company match
- Full vesting after 2 years
- Lifestyle Spending Account
- Health Savings Account (HSA) with regular employer contributions
- Employee Referral Program
- Continuing education reimbursement
- Dedicated time off for professional development
- Premium Calm Health app subscription
- Emotional & Work-Life Support through Employee Assistance Program (EAP) with SupportLinc
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Pet Insurance