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About the Role

Provide administrative support to the FST Single-Session Walk-In Counselling Service (WIC). Volunteers coordinate walk-in paperwork, work closely with reception services and the Walk-In team, input documentation and evaluation data, and assist with online research for clients and counsellors. This is not a counselling position.

Responsibilities

• Assist in the coordination of paperwork and the flow of clients
• Assist with program evaluation by collecting data and entering it in an Excel spreadsheet
• Assist with quality assurance by verifying that documentation is complete
• Conduct online research to support the information and referral work of the Walk-In Service, potentially enhancing the list of resources available to counsellors
• Provide administrative support to the Walk-In team and enter volunteer counsellors’ notes into the FST database
• Maintain confidentiality in accordance with program policies
• Occasionally, assist clients with paperwork and provide basic information about the Walk-in service

Requirements

• A 6-month commitment is required
• Must submit a cover letter and resume

Skills

• General computer skills in Microsoft Office
• Excel experience is an asset
• Internet research skills
• Strong problem-solving and organizational skills
• Experience working in an environment with individuals in distress is an asset
• Demonstrated understanding of working with marginalized persons
• Demonstrated ability to work as a team member in a fast-paced and dynamic environment
• Strong interpersonal and communication skills (verbal, written, listening)
• Demonstrated commitment to principles of equity, diversity, and inclusion

Location

• 355 Church Street, Toronto ON M5B 0B2

Work Type

• Volunteer
• Part-time

Experience Level

• Up to 12hrs a month

About the Company

• Family Service Toronto (FST) helps people face a wide variety of life challenges.
• For over 100 years, FST has worked with individuals and families destabilized by precarious mental health and/or socioeconomic circumstances, to achieve greater resilience and stability in more just and supportive communities.
• FST's work includes intervention and prevention, case management, counselling, peer support, education, knowledge building, social action, advocacy, community-building, and working with partners to strengthen the sector.
• FST is proud of its people and culture, constantly evolving its services and methods.
• The work is grounded in the lived experience of clients and the community.
• FST celebrates diversity, equity, inclusion, and excellence, and is agile, learning, and willing to try new things.

Equal Opportunity

• Our goal is to attract, develop, and retain highly talented individuals from diverse backgrounds allowing us to benefit from a wide variety of experiences and perspectives.
• We actively encourage applicants from all equity seeking groups.
• First Nations, Inuit, Métis, Black and People of Colour, people with disabilities, people of diverse gender expression, and people with lived experience of poverty are encouraged to apply.
• In accordance with Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and FST’s Equity and Inclusion policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.
• Family Service Toronto does not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants during the recruitment process.