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About the Role
You will act as the ultimate Charlotte Tilbury Ambassador, leading and engaging retailer teams and managers with the unique Charlotte Tilbury vision. You are a dynamic and inspirational artist who coaches teams on artistry, product knowledge, and brand values. You are flexible, a strong communicator, and capable of creating long-lasting relationships with teams, supporting all stores in your area. You will recreate the Charlotte Tilbury experience in stores for both teams and customers through training sessions and events, building genuine emotional connections to drive a magical customer experience.
Responsibilities
- Achieve sales and KPI targets as set by your Manager
- Coach retailer’s teams to sell Charlotte Tilbury products to achieve weekly sales and KPI targets
- Own and facilitate mini events and pre booked services in store to promote the Charlotte Tilbury experience and magic service whilst delivering sales
- Drive brand awareness and consideration by converting walk in customers to services, always delivering Charlotte’s magic service
- Utilise platforms provided by retailer to educate and engage teams with digital and video content
- Support visual merchandising, products layout, VM standards, testers, stock and feedback to your line manager
- Ensure the best customer experience is being delivered by embedding the magic service methodology
- Build brand awareness by creating lasting emotional connections with customers
- Think limitlessly with your plan for the calendar year with consideration for New Product Launches, and activity/market impacts from the previous year of trade
- Devise and deliver a compelling eventing plan for all of the doors in your area
- Share sales and KPI results with your line manager every week with robust reporting
- Working and liaising with Retailer team to ensure brand compliance with policies and procedures
- Flag issues on stock and tester levels to the store management and your line manager
- Execute flawless visual merchandising and standards on a daily basis
Requirements
- Naturally creative, seeking innovative ways to over perform and deliver
- An entrepreneurial mindset, focusing on the ‘why?’ and taking risks to reach for ‘wow’ results
- Assertive with energy and drive to succeed
- Strong emotional intelligence and engaging personable skills that can be adapted to suit situation
- Ability to build and maintain strong relationships with Retailer’s team and stakeholders
- Acts with integrity and isn’t reluctant to hold ownership
- Dynamic and inspirational with customers and peers
- Excitement for beauty and artistry
- Passionate leadership taking pride in team success
- Time management and prioritisation
- Agile and solution orientated
- Resilient when dealing with ambiguity
- Confident leadership to galvanise Retailer’s teams through a strong sense of purpose
Skills
- Artistry
- Product knowledge
- Brand Values
- Coaching
- Sales
- Customer experience
- Visual merchandising
- Digital content engagement
- Event planning
- Reporting
Location
- London
Work Type
- Full time
- 40 Hours per week
Benefits
- Range of magical benefits tailored to each region
- Structured induction programme – Start of a Dream
- Structured career development
- Wellness and social benefits including Assist Programs and regular social connects with colleagues
About the Company
- Founded in 2013 by world-renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves.
- With our easy-to-use, easy-to-choose, easy-to-gift icons, we’ve become one of the most talked-about beauty brands on the planet - and the magic is only growing.
- Today, we’re a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day.
- Our retail teams are the heart of our brand - from the glamour of London to the style capitals of Europe, the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast-growing innovation centres across APAC.
- Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury.
- We’re bold. We’re disruptive. We’re powered by creativity, innovation and industry-leading tech.
- As we continue to break records across countries, channels and categories, we’re looking for extraordinary talent to join us.
- If you’re ready to create magic, inspire confidence and glow with purpose, this is your moment.
- Step into a career where you don’t just work in beauty - you make dreams come true.
Equal Opportunity
- At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves. We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team. A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process.