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About the Role

This role owns the location onboarding outcome for NexHealth's largest customers, managing multi-month migrations that span multiple teams and thousands of practices. You will build and execute migration plans, establish clear ownership, and ensure customers are capable of onboarding locations flawlessly and at volume.

Responsibilities

Own the location onboarding number, with the primary metric being locations successfully live and billing.
Run enterprise migrations end to end, building and owning the migration plan including scope, sequencing, ownership, milestones, and dependencies.
Establish clear ownership on every program with a written plan naming responsibilities for each step.
Train the trainer by building the capability for customers to onboard correctly, including process, materials, certification, and escalation paths.
Set and defend a joint throughput target for locations provisioned, installed, and live per week.
Activate new developers by moving them from first integration to first production location quickly.
Convert pilots into production customers by owning the operational path from pilot to live locations.
Build the onboarding plan for each customer, detailing who does what, in what order, by when, and how success is measured.
Build the enablement layer, including runbooks, install guides, troubleshooting trees, and training sessions for customer field teams.
Manage migration schedules at volume, tracking thousands of locations across multiple programs.
Run the weekly customer cadence with structured working sessions covering progress, risks, and decisions.
Drive technical questions to resolution, identifying schedule impacts and routing them to the right internal owner.
Define phase gates with entry and exit criteria for migration cohorts.
Escalate schedule risk early and specifically, providing the issue, impact, and ask.
Coordinate across Engineering, Solutions Engineering, Account Management, Support, and Sales.
Turn each migration into a repeatable process using templates, checklists, standard timelines, and playbooks.
Report accurately on onboarding pipeline, live locations, and revenue realization.

Requirements

4+ years in implementation, onboarding, technical program management, or customer success at a SaaS or API-first company, owning delivery against committed dates.
A track record of running large, multi-month rollouts across hundreds or thousands of sites, endpoints, or locations.
Experience authoring an implementation plan jointly with a customer, including negotiating the ownership split and holding both sides accountable.
Experience building enablement for a customer or partner team (documentation, training, certification).
Technical fluency with APIs and integration workflows.
Experience managing multi-stakeholder programs, adapting communication for different audiences.
Sound judgment about what counts as done, measuring working integrations.
A habit of raising risk early and being specific about what's needed to resolve it.

Skills

APIs
Integration workflows
Program management
Customer success
Technical program management
SaaS
API-first company
Implementation
Onboarding
Technical fluency
Multi-stakeholder program management
Communication
Risk management

Location

San Francisco, CA

Work Type

Full-time

Experience Level

4+ years

Salary/Compensations

$125,000—$170,000 USD

Benefits

Full Medical, Dental, and Vision (up to 100% covered)
401K and commuter benefits
Flexible PTO
Stock options
Unlimited paid time off policy
Up to 100% coverage on medical, vision and dental insurance

About the Company

NexHealth's mission is to accelerate innovation in healthcare by connecting patients, providers, and developers.
We’re building the infrastructure layer for modern healthcare, connecting thousands of fragmented, on-premise, and closed EHR systems into a single, modern platform.
Founded: 2017
Headquarters: San Francisco, CA
Funding: $177M Series C
Employees: 200+
Trusted by tens of thousands of providers and hundreds of health-tech developers.

Equal Opportunity

We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We provide reasonable accommodation for individuals with disabilities to participate in the application or interview process. Contact talent@nexhealth.com to request assistance.