Customer Experience (CX) Consultant - Contract role at Project Blackbook | GB | Rezi

Customer Experience (CX) Consultant - Contract role at Project Blackbook

Customer Experience (CX) Consultant - Contract role

Project Blackbook · GB

4 days ago

Customer Experience (CX) Consultant - Contract role

Project Blackbook · GB

4 days ago
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About the Role

Lead a CX-focused workstream on a major Adobe transformation programme for a large supermarket, helping to deliver customer personalization at scale.

Responsibilities

  • Lead a CX workstream, likely focused on audience strategy
  • Facilitate workshops and shape solutions across complex business challenges
  • Build and drive programme plans supporting Adobe implementation and personalisation

Requirements

  • An independent consultant
  • Strong CX strategy experience; Total experience (TX) experience also relevant
  • Confident facilitator with strong stakeholder management skills
  • Proven experience leading consulting workstreams and programme planning

Location

  • Hybrid in London

Work Type

  • Contract
  • Hybrid

Experience Level

  • Consultant - Senior Manager

Salary/Compensations

  • £400-£500 per day inside IR35

About the Company

  • Digital and business transformation consultancy