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About the Role

The main purpose of this role is to work cross-functionally to help match our workers to the right jobs and help our clients meet their hiring targets. This role will proactively analyze shift patterns, job requirements, and Indeed Flex’s pool of Flexers to maximize fulfillment.

Responsibilities

• Elevate Customer Experience: Drive a world-class customer experience by efficiently resolving support tickets and consistently delivering the signature "Flexer" experience.
• Data & Analytics: Generate, analyze, and present comprehensive reports on Indeed Flex bookings and operational metrics to identify trends and drive informed decision-making.
• Cross-Functional Liaison: Serve as an integral operational bridge, facilitating seamless communication between internal Indeed Flex stakeholders, corporate clients, and Flexers.
• Process Optimization: Support the implementation of new operational procedures and actively contribute to continuous improvement initiatives to enhance team efficiency.
• Performance Excellence: Meet and exceed individual KPIs, service level agreements (SLAs), and strategic targets.
• Team Support & Escalation Management: Assist team members with process refreshers, knowledge sharing, and the resolution of complex case escalations.

Requirements

• Proactive thinker, always willing to share your ideas and knowledge
• Experience in using data to identify challenges and priorities.
• Computer savvy and able to use a variety of platforms, as well as Google Suite.
• Exceptional organizational skills and the ability to prioritize and plan your own day and workload.
• Experience working in a high-volume customer service or operations environment.
• A successful, energetic self-starter, with strong initiative.
• Thrives in an environment where priorities and focus are constantly evolving
• A high level of integrity; always ready to take on the next task & focused on the customer’s long-term success.
• Ability to cover flexible shifts
• Highly proficient with utilizing several tools to enable real-time collaboration with a globally distributed workforce, such as Lucid, Salesforce, GSuite, Zoom, Slack, Notion, etc
• A commitment to driving the Indeed Flex mission: to help people get jobs, instantly

Skills

• Data Analysis
• Customer Service
• Operations Management
• Communication
• Process Improvement
• Performance Metrics
• Google Suite
• Lucid
• Salesforce
• GSuite
• Zoom
• Slack
• Notion

Location

• Remote (Thursdays)
• In-office

Work Type

• Full-time
• 40 hours per week
• 5-in-7-day rota
• Weekend work required

Experience Level

• Experience in a high-volume customer service or operations environment

Salary/Compensations

• $52,000.00 - $65,000.00

Benefits

• Medical
• Dental
• Vision
• 401K
• Performance-based bonus totalling 8% of annual salary
• Access to Company & Employee Benefits
• 25 days PTO (prorated)
• Birthday Off
• 8 Paid Holidays
• Duvet days (½ day off every quarter)
• Volunteer days

About the Company

• We are Indeed Flex. We Help People Get Jobs.
• We are a tech-first staffing platform that gives workers the freedom to choose their own shifts and businesses the power to hire with a click.
• We are removing the friction from the traditional agency model and replacing it with speed, transparency, and choice.
• We operate with the agility and energy of a high-growth scale-up, but we are backed by the stability and resources of Indeed - the world’s #1 job site.
• This gives us a unique advantage: the freedom to innovate at speed, with the muscle to dominate the market.
• We’re helping people get jobs by modernising the world of temporary work.
• At Indeed Flex, we provide our community of "Flexers" with total control, choice, and ownership over how they work.
• Through our evolving technology, we’re putting the power of work in the palm of people's hands—connecting businesses with skilled, vetted talent and giving job seekers the fastest way to find shifts that fit their lifestyles.
• This platform helps businesses scale their workforce efficiently during busy periods without long-term commitment or administrative hassle.
• Whether it’s hospitality, retail, or warehousing, we’re building a more flexible, efficient, and empowered labour market for everyone.

Equal Opportunity

• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.