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About the Role

The Peer Navigator / Data Entry Associate provides peer-based support and concrete services to individuals with histories of medical, behavioral health, mental health, and substance use needs. Utilizing lived experience and a trauma-informed approach, this role engages individuals to support sustained treatment engagement and enhance self-efficacy. The position is also responsible for accurate and timely documentation of services in AIRS and eClinicalWorks (eCW), ensuring data integrity and compliance.

Responsibilities

Provide clinical adherence management to clients in accordance with agency policies, procedures, and regulatory requirements.
Conduct outreach to clients experiencing challenges with adherence to medical, mental health, substance use, or HIV care.
Conduct reminder calls and follow-up for missed appointments.
Assist with re-engagement of clients who are lost to care.
Accompany clients to medical, behavioral health, and supportive service appointments as appropriate.
Facilitate peer support groups, education, and adherence assistance.
Conduct HIV and Hepatitis testing and counseling as trained and assigned.
Participate in community outreach activities, including in-reach, outreach events, and public education initiatives.
Maintain HIPAA compliance and professional boundaries at all times.
Document all client interactions and services in ECW and AIRS in a timely and accurate manner.
Attend agency meetings, trainings, and special projects as assigned.
Maintain positive and professional working relationships with clients, staff, and community partners.
Complete AIRS data entry for the PrEP and RAP MSA Programs using source documentation from eClinicalWorks.
Ensure accuracy, completeness, and timeliness of all service documentation and data submissions.
Collaborate with MSA staff, supervisors, and program leadership to resolve data discrepancies.
Adhere to all reporting timelines, data quality standards, and confidentiality requirements.
Support internal audits, chart reviews, and quality improvement activities as requested.
Maintain organized electronic records in compliance with agency and funder requirements.
Maintain a positive image of VIP Community Services in the community and within partner organizations.
Participate in job training, educational programs, meetings, and committees as assigned.
Attend all mandatory in-service trainings annually.
Attend seminars and trainings to support ongoing professional development.
Participate in team meetings and comply with all Health Services policies and procedures.

Requirements

HS Diploma or equivalent
Prior experience working with the target population
Ability to speak, read and write the English language
Lived experience required
Strong attention to detail and ability to manage both client-facing and administrative tasks
Basic computer proficiency and ability to learn eClinicalWorks and AIRS systems
Must possess sight and digital senses or prosthetics that will enable the essential functions of the job to be completed.
Familiarity of life issues facing the target population(s), including HIV/AIDS, behavioral health, or other chronic illness.
An understanding of community level work and the importance of collaborating and coordinating with other organizations is needed.

Skills

Excellent written and oral communication
Bilingual English/Spanish a plus
Excellent written and verbal communication skills
Bilingual English/Spanish strongly preferred

Work Type

Full-time

Education Level

HS Diploma or equivalent

About the Company

VIP Community Services