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About the Role

The Quality Manager is responsible for all activities involving quality assurance and compliance with applicable standards. This position designs, implements, and continuously improves policies and procedures to ensure quality standards are consistently achieved. The Quality Manager serves as a working manager, balancing leadership responsibilities with hands-on quality activities, including performing inspections as needed to support production requirements. The Quality Manager provides technical guidance and support to all departments, leads and directs the work of quality personnel, and works closely with manufacturing to promote a culture of quality and continuous improvement.

Responsibilities

• Collaborates with operations managers to implement and leverage Quality Management Systems (QMS) and Quality Assurance (QA) practices to enhance performance and efficiency in achieving quality outcomes.
• Performs internal audits and addresses non-conformities from previous internal and external audits.
• Assists the management and manufacturing team in daily production meetings and reports.
• Works with the Director of Quality to maintain and continuously improve all related QMS.
• Responsible for maintenance of inspection reports and QMS records.
• Responsible for Calibration of Equipment and records.
• Develops Work Instructions (Quality plans, rework, etc.).
• Reviews and disposes nonconforming material through the Material Review Board (MRB) process.
• Participates in all ISO and Quality Management System activities, including certification and surveillance audits.
• Manages COPQ Metrics.
• Supervises, coaches, trains, and develops Quality Department personnel.
• Schedules the Quality Departments daily activities with guidance from the Director of Quality, assigns priorities, and monitors the assignments until completion.
• Maintains a proactive approach to quality improvement.
• Serves as a working manager by performing inspection activities as required to support production demands, customer priorities, and staffing needs.
• Performs receiving, in-process, first article, final, and layout inspections using standard inspection equipment and CMMs when required.
• Interprets engineering drawings, GD&T requirements, customer specifications, and inspection plans to verify product conformance.
• Assists inspectors with complex inspections, troubleshoots quality issues on the manufacturing floor, and provides technical guidance regarding inspection methods and acceptance criteria.
• Supports production by responding promptly to quality concerns, making disposition decisions, and helping minimize downtime while maintaining quality standards.
• Performs other duties as assigned.

Requirements

• Bachelors degree preferred.
• 5 to 10 years’ experience in ISO 9001 required.
• 5+ years in a leadership role with achieved KPI’s.
• 5+ years’ experience as the primary customer interface in a Quality role.
• Experienced with machining environment inspection tools (CMM programming, calipers, micrometers etc.).
• Ability to read and interpret documents such as Quality Management Systems Standards, safety requirements, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the company.
• Strong background & knowledge of GD&T.
• Excellent analytical skills to observe the various aspects carefully.
• Proficient in CAD software.
• Proficient in Microsoft Word and Excel.
• Strong communication / written skills.
• Ability to learn new QC software applications.
• Ability to understand drawings, prints in relation to machining industry standards.
• Strong leadership, coaching, and team development skills.

Skills

• ISO 9001
• Quality Management Systems (QMS)
• Quality Assurance (QA)
• GD&T
• CAD software
• Microsoft Word
• Microsoft Excel
• Inspection tools (CMM programming, calipers, micrometers)
• Leadership
• Coaching
• Team development
• Communication skills
• Analytical skills

Experience Level

• 5 to 10 years in ISO 9001
• 5+ years in a leadership role
• 5+ years as the primary customer interface in a Quality role

Education Level

• Bachelors degree preferred