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About the Role

MSA develops, manufactures, and sells professional safety equipment and gas detection technology. As 'The Safety Company,' we have been creating life-saving products for over 100 years. We are seeking a Service Business Engineer to expand our service business, acting as a liaison between service and sales to develop service and maintenance offerings, advise existing customers on stationary gas detection solutions, and drive sustainable growth in the service sector.

Responsibilities

Analyze and manage existing base of service and maintenance contracts.
Coordinate contract modifications and develop customized contract models for long-term customer retention.
Prepare quotes for service projects and complex service contracts.
Maintain an overview of the installed base, focusing on stationary gas detection technology.
Utilize installed base data to identify upgrade and modernization opportunities.
Plan and coordinate upgrades for existing customer installations.
Identify new customers and develop suitable service concepts.
Clearly communicate the value of service, maintenance, and upgrades.
Actively support sales with quotes and preliminary calculations for maintenance and commissioning within projects.

Requirements

Completed technical apprenticeship with an electrical engineering focus.
Experience in a service environment, ideally with service or maintenance contracts, measurement and control technology, gas warning technology, installed base management, or aftermarket/technical customer support.
Proficient in MS Office and ideally ERP systems (e.g., SAP).
Good understanding of service processes and lifecycle management.
Ability to analyze complex information and translate it into actionable recommendations.
Strong communication and organizational skills.
Customer-oriented and solution-oriented mindset.
Team player with intercultural competence.
Very good German language skills (written and spoken, C1 or equivalent).
Willingness to travel (at least 30%).
Valid driver's license Class B.
Experience with digital service solutions (IoT, Remote Monitoring, Predictive Maintenance) is desirable.
Residing centrally in Germany is desirable.

Skills

Service contracts
Maintenance contracts
Measurement and control technology
Gas warning technology
Installed base management
Aftermarket
Technical customer support
MS Office
ERP systems (SAP)
Service processes
Lifecycle management
Communication
Organization
Customer orientation
Solution orientation
Teamwork
Intercultural competence
German language proficiency (C1)
Digital service solutions
IoT
Remote Monitoring
Predictive Maintenance

Location

Germany

Work Type

Remote
Hybrid

Experience Level

Professional

Education Level

Technical apprenticeship

About the Company

MSA stands for the development, manufacture, and distribution of professional safety equipment and gas detection technology.
We are 'The Safety Company.'
For over 100 years, we have been developing products that save lives, from innovative fall protection solutions to respiratory protective equipment, testing technology, and intelligent portable and stationary gas detectors.
Customers in 140 countries rely on us daily.
We have approximately 5,000 employees at over 42 locations worldwide.
Our goal is to make the work of people in the field safer.