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About the Role

As a Service Specialist on the Power & Natural Resources (POW) Client Services team, you will deliver exceptional client service and manage a diverse portfolio of clients within specialized industry segments. You will coordinate policy administration, manage renewals and servicing, and contribute to high-quality client outcomes in a fast-paced, collaborative environment.

Responsibilities

• Provide administration support to Account Brokers regarding client insurance/risk needs.
• Communicate with clients via phone, email, and face-to-face meetings to support insurance requirements.
• Participate in insurance policy pre-renewal, renewal, and post-renewal activities, including drafting quotations, endorsements, certificates of currency, and cancellations.
• Create renewal reports.
• Prepare, lodge, and invoice insurance policies accurately and timely.
• Attend client meetings and work on tender processes, client renewals, claims, and other insurance broking duties.
• Manage stakeholder relationships with Senior Brokers, Underwriters, Client Executives, and Client Managers.
• Enhance client experience through outstanding customer service.

Requirements

• Strong administration and customer service skills.
• Excellent attention to detail.
• Strong verbal and written communication skills.
• Strong problem-solving skills.
• Ability to work in a close team environment.
• Ability to work within tight timeframes.
• Ability to work independently and proactively without supervision.
• Be curious, highly motivated, and engaged.

Skills

• Microsoft Office 365
• Email systems
• Teams
• Google Drive

Location

• Hybrid

Work Type

• Hybrid
• Full-time

Experience Level

• Professional

Benefits

• Comprehensive benefits package
• Agile, inclusive environment
• Support for wellbeing and work/life balance
• Two Global Wellbeing Days per year
• Continuous learning culture
• Ongoing support and mentoring
• Pathway for career progression

About the Company

• Aon shapes decisions for the better to protect and enrich the lives of people around the world.
• Aon is united through trust as one inclusive, diverse team, passionate about helping colleagues and clients succeed.

Equal Opportunity

• We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law.