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About the Role

The Technical Engineer serves as a high-level technical resource within OGP Services, supporting remote and onsite service escalations, contributing to technical documentation and service improvement initiatives, and providing technical training support. The role collaborates closely with Senior Engineers and cross-functional engineering teams to strengthen product knowledge, improve documentation quality, and enhance overall service delivery effectiveness. This position is designed with a potential progression path to Senior Technical Engineer based on demonstrated technical depth, independence, and leadership contribution.

Responsibilities

Serve as a resource for onsite technicians, Field Service Manager, Product Support Specialists and the Service Escalation Coordinator to drive technical solutions for complex remote and onsite service escalations.
Travel to customer sites, as needed, to complete complex installations, repairs, upgrades, or system integrations.
Investigate recurring service issues and assist with root cause analysis, documentation, and implementation of approved technical solutions.
Review service warranty RMA and service ticket metrics to detect failure mode trends and communicate them to QVI Factory stakeholders.
Collect technical data to support Software Change Requests (SCRs) and Requests for Engineering Actions (REAs), documenting related service implications.
Review Engineering and Product Change Notices (ECNs and PCNs) to identify operational or documentation impacts to OGP Services for new innovations and part obsolescence.
Support integration of new products and technologies into OGP Services by documenting service procedures and facilitating knowledge transfer.
Identify service replaceable parts and assemblies in collaboration with Engineering.
Create new part numbers in CSI9 for service-only requirements.
Assist with the creation and revision of service bulletins.
Contribute to the development, editing and maintenance of service manuals and help guides.
Capture and organize technical tribal knowledge in structured digital formats.
Develop step-by-step troubleshooting procedures and job aids.
Ensure documentation accuracy through collaboration with engineering and field service teams.
Support service department training endeavors in curriculum preparation.
Develop training modules for foundational and intermediate topics.
Conduct assigned training sessions.
Assist in updating training materials based on field feedback and engineering changes.
Contribute to process improvement initiatives within OGP Services.
Continue building technical expertise in electromechanical systems, software tools, and metrology fundamentals.

Requirements

4-year degree or equivalent related experience in engineering, technology, or physics preferred.
Minimum 2 to 5 years of experience providing remote technical and/or field support or providing engineering support in a manufacturing or technical environment.
Working knowledge of electromechanical systems and PC based systems.
Strong troubleshooting ability with structured problem-solving approach.
Effective written and verbal communication skills.
Ability to read and interpret technical schematics and diagrams.
Ability to collaborate across departments.
Willingness to travel domestically and internationally as required.
Ability to lift, carry, push, and pull items up to 50 pounds.
Ability to work under and around precision measuring equipment, requiring bending, kneeling, crouching, and reaching.
Manual dexterity sufficient to handle small mechanical and electronic components.
Ability to stand and walk for extended periods.
Ability to sit for extended periods at a computer workstation or while traveling.
Ability to work in laboratories, machine shops, and manufacturing environments with moderate industrial noise levels.
Variable travel demands with a goal of 25% to 50% travel.
Ability to work occasional extended hours during escalated service events, product launches, or training activities.

Skills

Electromechanical systems
PC based systems
Troubleshooting
Problem-solving
Written communication
Verbal communication
Reading technical schematics
Interpreting technical diagrams
Collaboration
Metrology fundamentals

Location

Rochester, NY

Work Type

On-Site
Full-time

Experience Level

2-5 years

Education Level

4-year degree or equivalent experience

Salary/Compensations

$72,000-$82,000

Benefits

10 paid holidays each year
Over 3 weeks of PTO (vacation/sick/personal) to start, with additional time after 5 and 10 years
Health coverage where QVI pays 97–100% of premiums on our most affordable HDHP – free single coverage for employees!
Employer-paid Short-Term & Long-Term Disability Insurance
Employer-paid Life Insurance
QVI 401k Retire Savings Plan: Up to 5% gross wages
Tuition Reimbursement: up to $7,000 annually
College Scholarship Programs for employee dependents
Annual discretionary bonuses (for non-commission roles)
$1,500 Employee Referral Bonus
Employee Assistance Program (EAP) & Wellness perks: on-site nurse, biometric screenings, chronic condition support, and cash incentives for healthy living programs and challenges
Free on-site electric vehicle charging stations and cash reimbursement toward the purchase of qualified EVs

About the Company

Quality Vision International Inc. is a company focused on providing services and solutions in the quality vision sector.

Equal Opportunity

Quality Vision International Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.