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About the Role

This role is responsible for contributing to and supporting the Chapter Managing Director in delivering the financial services strategy, recruiting and developing a Financial Services team, and managing the division's income and profit budget.

Responsibilities

• Contribute and support the Chapter Managing Director in delivering the financial services strategy that drives income, ensures profitable growth and continuous improvement within the division.
• Recruit, lead, and develop a highly effective Financial Services team whilst embedding the core behaviours, values and principles of the network and company.
• Prepare and deliver the Financial Services Division income and profit budget; monitoring, reporting, forecasting, operating and delivering expected financial results.
• Maintain an in-depth knowledge of Financial Services regulation and core products including all of those that the company is licensed to sell.
• Monitor and evaluate Divisional key performance indicators including customer satisfaction identifying trends and where necessary developing and implementing initiatives to improve these.
• Deliver the achievement of cross-sales and referral activity and promote all initiative designed to improve results.
• Ensure that all appropriate systems and controls as required by our chosen Network are implemented and followed in conjunction with our regional quality managers to effectively manage key risks and maintain the necessary standards.
• Maintain the role of supervisor as defined by our Network’s Training and Competence scheme.
• Communicate regularly with the Sales Quality to ensure that all necessary messages and standards are up to date and cascaded correctly and adhered to by all Financial Services employees.
• Always maintain open dialogue with the Chapter Managing Director.
• Effectively handle customer complaints following the Company complaints procedure and managing business exposure.
• Create a universal knowledge and understanding and commit to the adoption of HR process and best practise including recruitment & selection, training & development, activity and performance management and employee relations.
• Create and drive a culture of coaching that leads to a high-performance culture (best in class ethos).
• Work collaboratively across the Chapter business streams maximising the profitable working relationship.
• Ensure best practise and successes are shared within the Financial Services Chapter.

Requirements

• Minimum of 5 years’ experience as a Mortgage and Protection Advisor within the financial service industry with a demonstrable record of motivating and leading a high performing team.
• Working with the senior management team to help outline and achieve the company’s business objectives through strategic management providing a clear direction and purpose.
• Possess the drive to move the business forward, building and sustaining long term performance whilst supporting all other business streams operating with a ‘One Team’ chapter operation.
• The ability to coach, develop and manage advisers to reach their true potential in terms of productivity, customer service and professionalism.
• Excellent communication and presentation skills.
• Be self-motivated, confident and flexible.
• Must also be able to work accurately and be well organised.
• There will be a requirement to react quickly and efficiently to market conditions, regulatory changes and business objectives.
• Must live within the geographical area of the designated division.

Skills

• Mortgage and Protection Advising
• Motivating and leading a high performing team
• Strategic management
• Coaching and development
• Communication and presentation
• Self-motivation
• Confidence
• Flexibility
• Accuracy
• Organisation
• Reacting quickly and efficiently to market conditions, regulatory changes and business objectives
• Financial Services regulation
• Core products knowledge
• Customer satisfaction monitoring
• Cross-sales and referral activity
• Risk management
• Supervision
• HR process and best practise
• Coaching culture
• Collaboration
• Sharing best practise
• Identifying customer needs
• Continuous learning and development
• Working under pressure
• Managing challenging situations & conversations
• Accepting responsibility
• Ethical conduct
• Efficient and cost-effective work
• Critical thinking
• Adaptability
• Creating an inclusive working environment
• Honesty and integrity
• Mentoring

Location

• Must live within the geographical area of the designated division

Work Type

• Full-time

Experience Level

• Minimum 5 years’ experience of Mortgage and Protection Advising
• Minimum of 5 years’ experience as a Mortgage and Protection Advisor

Education Level

• Relevant professional qualifications, e.g., full CeMAP or CII equivalent are crucial

Salary/Compensations

• Basic salary from £40,000 (dependent on experience)
• Competitive on target earnings of £70,000 - £90,000

Benefits

• Uncapped commission scheme
• Company car or monthly car allowance
• Quarterly and Annual bonus scheme
• Company laptop provided with use of industry leading mortgage software
• Our new company wide Elevate incentive programme

About the Company

• At Just Mortgages, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be.

Equal Opportunity

• Just Mortgages are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us.
• We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
• If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be.