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About the Role

Global Payments is seeking a Team Leader, Business Solutions Associate to lead a high-performing team that delivers exceptional merchant experiences, drives operational excellence, and strengthens long-term client relationships. Your leadership will directly influence service quality, business growth, and the success of merchants. This role offers an opportunity to make a measurable impact, grow your leadership career, and contribute to the future of a global payments and technology leader.

Responsibilities

Lead and elevate team performance by fostering a culture of accountability, coaching, and continuous improvement.
Drive exceptional merchant outcomes by ensuring complex issues, escalations, and service challenges are resolved effectively.
Identify and implement operational improvements that increase efficiency, reduce risk, enhance service delivery, and create a better experience.
Influence business growth opportunities by strengthening merchant relationships, uncovering opportunities to expand value, and supporting revenue growth.
Champion cross-functional collaboration and change initiatives that improve processes and support strategic objectives.

Requirements

Proven experience in client management, customer support, account management, operations, payment services, or a related field.
Leadership experience with the ability to coach, motivate, and develop high-performing teams.
Strong relationship-building and stakeholder management skills.
Demonstrated problem-solving and analytical capabilities.
Excellent communication and decision-making skills.
Ability to manage competing priorities and navigate complex situations in a fast-paced environment.

Skills

Client management
Customer support
Account management
Operations
Payment services
Coaching
Motivating teams
Developing teams
Relationship building
Stakeholder management
Problem-solving
Analytical capabilities
Communication
Decision-making
Process optimization
Continuous improvement
Operational excellence
Payment processing
Merchant services
Financial services

Location

Global

Work Type

Hybrid

Experience Level

Leadership experience

Education Level

Bachelor's degree in Business, Commerce, Operations Management, Finance, or a related field (bonus)

Salary/Compensations

$60,000 - $65,000 + monthly commissions and team sales incentives

Benefits

3 weeks paid vacation
Much more

About the Company

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.
Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.
We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.
Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Our inclusive and global teams win together every day.
We’re proud to have the best minds in the industry, who you can learn from as you grow your career.
The people, the energy, the connections – it’s unmatched.
Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Equal Opportunity

Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.
If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.