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About the Role

The Operations Coordinator contributes to the commercial success of the boutique by upholding Cartier's compliance and achieving operational excellence. This role manages day-to-day processes, including administrative support for transactional activities, financial compliance, logistics, inventory control, and supports the implementation of policies and procedures.

Responsibilities

Ensure proper understanding and execution of all Cartier's policies and procedures within the boutique.
Coordinate efficient opening and closing procedures.
Ensure proper movement of product in/out of boutique including shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses.
Consistently demonstrate excellent care and proper product handling, and follow appropriate packing, shipping, and receiving procedures.
Monitor financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately.
Support other transactional flows (ecommerce, etc.) to ensure efficient business operations and seamless client experience.
Coordinate inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory.
Uphold Cartier standards within the boutique environment, including maintenance, third party vendors, tools and technology, equipment, etc.
Partner with client-facing teams to manage the boutique supply inventory including replenishment needs for sales and hospitality areas, as well as back of house; manage the order process and support Lean/5S strategies for optimal storage organization.
Assist with care service responsibilities as needed (e.g., the client repair flow, execution of reports, and monthly inventory/reconciliation).
Support overall success of boutique audits; partner with management to implement and execute action plans.
Participate in daily set up and break down of boutique for opening/closing as needed.
Exhibit strong communication and problem-solving skills by partnering effectively with boutique management and peers.
Assist with special projects as needed.
Consistently reach and aim to exceed all KPIs.
Develop fundamental brand knowledge to convey Cartier heritage and values.
Remain current on all industry news, local/global competition, and connection to community.
Share and collaborate with region and network peers on operational best practices.
Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor.
Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone.
Elevate the level of operational excellence and ensure all day-to-day processes are effective and efficient (e.g., boutique organization, workflow, etc.); collaborate with management to provide ideas and solutions to client-facing teams.
Be open and willing to take on transversal duties to support the broader team beyond the scope of everyday responsibilities.
Demonstrate Cartier competencies and behaviors; foster transparency with colleagues and management by sharing feedback and information.
Embrace and integrate diverse perspectives.
Be an active member of the network Operations community.

Requirements

Associate’s or Bachelor’s degree preferred.
Previous operations experience in luxury retail, service or hospitality industry is a plus.
Excellent computer skills and use of technology.
MS Office experience required; SAP knowledge preferred.
Additional language skills are a plus.
Must be available to work retail hours (including weekends) and travel for trainings as needed.
Ability to work in a fast-paced, evolving environment.
Frequent moving of packages and product.
Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision.
Collaborative approach with ability to foster a united work environment with a “can do” attitude.
Intellectual curiosity and passion for learning.

Skills

Excellent analytical, organizational, and interpersonal communication skills.
Strong understanding of client service needs and priorities (internal and external).

Location

Hudson Yards

Work Type

Retail hours (including weekends)

Experience Level

Previous operations experience in luxury retail, service or hospitality industry is a plus.

Education Level

Associate’s or Bachelor’s degree preferred.

Salary/Compensations

$28-30/hr depending on prior experience.

Benefits

Medical, dental, and vision programs.
Health savings and flexible spending accounts.
Employee assistance program.
Income protection solutions including life insurance, disability benefits.
401(k) with employer match.
Wellness reimbursement benefit.
Paid time off.
Volunteer time off days.

About the Company

Richemont is one of the world leaders in the luxury sector, with Houses specializing in jewelry, watches, and high-end accessories.
Cartier North America employs talent from many different backgrounds, experiences, and identities.
We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
Our objective is to create the most exceptional client experience with the most productive environment and team.
We operate in an appointment recommended model, allowing us to provide clients with the best possible boutique experience, including personalized product curation, attention, and services for their creation.

Equal Opportunity

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities.
We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
We continue to work towards creating a workforce that represents the diversity of our clients and our communities.