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About the Role

The Operations Coordinator contributes to the commercial success of the boutique by upholding Soho compliance and achieving operational excellence. This role manages day-to-day processes, including administrative support for transactional activities, financial compliance, logistics, inventory control, and supports policy implementation.

Responsibilities

Ensure understanding and execution of all Soho policies and procedures within the boutique.
Coordinate efficient opening and closing procedures.
Manage product movement in/out of the boutique, including shipments, transfers, and consignments, while maintaining quality control and preventing stock losses.
Demonstrate excellent care and proper product handling, following appropriate packing, shipping, and receiving procedures.
Monitor financial aspects of boutique sales, ensuring timely and accurate submission of daily transactions and paperwork.
Support transactional flows (e.g., e-commerce) for efficient business operations and seamless client experience.
Coordinate inventory control processes, including counts and stock movements, to ensure a successful annual inventory.
Uphold Cartier standards within the boutique environment, including maintenance, third-party vendors, tools, technology, and equipment.
Partner with client-facing teams to manage boutique supply inventory and replenishment needs for sales, hospitality, and back-of-house areas.
Manage the order process and support Lean/5S strategies for optimal storage organization.
Assist with care service responsibilities, including client repair flow and execution of reports.
Support boutique audits and partner with management to implement action plans.
Participate in daily set up and break down of the boutique for opening/closing.
Exhibit strong communication and problem-solving skills by partnering effectively with boutique management and peers.
Assist with special projects as needed.
Consistently reach and aim to exceed all KPIs.
Develop fundamental brand knowledge to convey Cartier heritage and values.
Remain current on industry news, local/global competition, and community connections.
Share and collaborate with region and network peers on operational best practices.
Uphold Cartier standards with an approachable and professional image.
Contribute to a positive and productive boutique environment by leveraging team savoir-faire.
Elevate operational excellence and ensure effective and efficient day-to-day processes.
Collaborate with management to provide ideas and solutions to client-facing teams.
Be open to taking on transversal duties to support the broader team.
Demonstrate Cartier competencies and behaviors, fostering transparency with colleagues and management.
Embrace and integrate diverse perspectives.
Be an active member of the network Operations community.

Requirements

Must be available to work retail hours, including weekends.
Must be available to travel for trainings as needed.
Ability to work in a fast-paced, evolving environment.
Frequent moving of packages and product.
Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision.
Collaborative approach with the ability to foster a united work environment with a “can do” attitude.
Intellectual curiosity and passion for learning.

Skills

Excellent computer skills and use of technology.
MS Office experience required.
SAP knowledge preferred.
Additional language skills are a plus.
Excellent analytical, organizational, and interpersonal communication skills.
Strong understanding of client service needs and priorities (internal and external).

Location

Soho

Work Type

Retail hours

Experience Level

Previous operations experience in luxury retail, service or hospitality industry is a plus.

Education Level

Associate’s or Bachelor’s degree preferred.

Salary/Compensations

$28-30/hr depending on prior experience.

Benefits

Medical, dental, and vision programs.
Health savings and flexible spending accounts.
Employee assistance program.
Life insurance.
Disability benefits.
401(k) with employer match.
Wellness reimbursement benefit.
Paid time off.
Volunteer time off days.

About the Company

Richemont is a world leader in the luxury sector with Houses specializing in jewelry, watches, and high-end accessories.
Each Maison embodies a tradition of style, quality, and craftsmanship.
Richemont strives to preserve the heritage and identity specific to each of its Houses.
The company is committed to innovating and designing new products in line with the values of its Houses through permanent creativity.
Cartier North America employs talent from diverse backgrounds, experiences, and identities.
The company believes that embracing diversity and inclusion empowers creativity and knowledge to deliver excellence.
Cartier North America works towards creating a workforce that represents the diversity of its clients and communities.
The objective is to create the most exceptional client experience with the most productive environment and team.
The company operates in an appointment recommended model to provide the best possible boutique experience, including personalized product curation, attention, and services.

Equal Opportunity

Cartier North America is proud to employ talent from many different backgrounds, experiences, and identities.
We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
We continue to work towards creating a workforce that represents the diversity of our clients and our communities.