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About the Role

The Senior Project Manager is responsible for delivering large, complex projects, managing teams of 8+ people, and ensuring projects achieve their defined business case benefits. This role involves high risk and complexity, often with varying scope, and typically reports to a Programme Manager.

Responsibilities

• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Manage and lead key resources in project delivery, ensuring customer acceptance and handover to service.
• Define project requirements and manage the agreement process.
• Create and track project schedules, communicating changes to stakeholders.
• Ensure no scope creep without appropriate change control.
• Create basic requirements documentation and project initiation documents.
• Produce and coordinate materials and baselines during all project phases.
• Report project status through Highlight Reports and stage assessments.
• Manage work package or project stage risks and produce effective plans.
• Build and manage relationships with key stakeholders, managing expectations.
• Create and gain approval for project budgets, tracking costs and payment milestones.
• Plan and update resource utilization, escalating conflicting requirements.
• Utilize Rackspace recommended vendors and partners.
• Adhere to project governance structure and produce project highlight reports.
• Extract key project deliverables and understand contract clauses.
• Identify opportunities for follow-on projects.
• Agree on technical and quality strategy with stakeholders.
• Lead project resources, providing direction and delegating appropriately.
• Manage the handover to Business as Usual and bring projects to a close.
• Ensure documentation and deliverables align with Rackspace guidelines.
• Work effectively in a matrix management structure.
• Follow defined processes for project tracking and documentation.
• Communicate risks and issues to the customer.
• Escalate issues to management as appropriate.
• Execute on RACI model.
• Compute customer requirements and relay them to the project team.
• Identify customer conflict and escalate as appropriate.
• Build relationships with staff members for smooth workflow and project completion.
• Build trusting professional relationships with colleagues.
• Focus on customer wants and needs pertaining to the project.
• Demonstrate clear understanding of customer requirements and willingness to fill knowledge gaps.
• Prioritize outcomes for the customer based on their requirements.
• Draw on project resources to complete deliverables within a matrix organization.
• Make tactical decisions for the project in line with business strategy.
• Exercise decision-making authority to enable timely project completion.
• Understand commercial language in Statements of Work (SoW).
• Understand Rackspace obligations in Master Agreements.
• Communicate project objectives to relevant parties.
• Exhibit clear understanding of the problem the project is attempting to solve and associated benefits.
• Use a systematic approach to solving project-related problems.

Requirements

• Advanced knowledge of project planning and support tools.
• Successfully plots and manages critical path.
• Creates detailed test and communications plans.
• Basic understanding of the contract terms of vendor relationships.
• Adheres to project governance structure.
• Accurately produces project highlight reports.
• Basic understanding of the contract terms of vendor relationships.
• Provides clear instructions to subject matter experts to complete deliverables.
• Communicate risks and issues to the customer where appropriate.
• Escalates issues to management where appropriate.
• Executes on RACI model.
• Effectively computes customer requirements and relays to project team.
• Identifies customer conflict and escalates to Project Manager, Senior Project Manager or Programme Manager as appropriate.
• Builds relationships with new and existing staff members to ensure a smooth workflow and project completion.
• Builds trusting professional relationship with colleagues.
• Focuses on customer wants and needs pertaining to the project.
• Demonstrates clear understanding of customer requirements and willingness to fill in knowledge gaps.
• Prioritizes outcomes for the customer based on their requirements.
• Ability to draw on project resources to complete deliverables within a matrix organization.
• Makes tactical decisions for the project in line with the overall business strategy.
• Exercises decision making authority (within job remit) to enable the timely completion of the project within budget and to the appropriate quality level.
• Understands commercial language in Statements of Work (SoW).
• Understands Rackspace obligations in Master Agreements.
• Extracts key deliverables and clauses from contracts in relation to a specific project and communicates objectives to relevant parties.
• Exhibits clear understanding on the problem the project is attempting to solve and the associated benefits.
• Uses a systematic approach to solving project related problems, and includes necessary resources to solve the key problem.

Skills

• Project Management
• Stakeholder Management
• Risk Management
• Budget Management
• Resource Management
• Change Control
• Communication
• Team Leadership
• Problem Solving
• Contract Management
• Quality Management
• Vendor Management

Location

• UK

Work Type

• Full-time

Experience Level

• Senior
• 8+ years team management

Salary/Compensations

• £61,388.00/year - £79,619.00/year

Benefits

• Incentive compensation opportunities in the form of annual bonus or incentives
• Equity awards
• Employee Stock Purchase Plan (ESPP)

About the Company

• Rackspace Technology is the multicloud solutions expert, combining expertise with leading technologies across applications, data, and security to deliver end-to-end solutions.
• Named a best place to work, year after year according to Fortune, Forbes and Glassdoor.
• Rackers thrive through their connection to a central goal: to be a valued member of a winning team on an inspiring mission.
• We bring our whole selves to work every day.
• We embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe.

Equal Opportunity

• Committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic.
• If you have a disability or special need that requires accommodation, please let us know.