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About the Role

This role supports the maintenance and administration of Workday and associated People systems, acting as first-line support for Workday queries and completing cyclical system administration tasks.

Responsibilities

• Support the maintenance and ongoing administration of Workday and associated People systems.
• Act as first-line support for Workday queries by operating the Workday specialist queue in ServiceNow.
• Complete cyclical system administration tasks, including position cleanses, data purges and EIB uploads.
• Perform routine data audits and support activities to maintain data quality and system integrity.
• Maintain process documentation, knowledge articles, training guides and standard operating procedures.
• Partner with internal IT teams to understand and manage downstream system impacts.
• Support user acceptance testing (UAT), regression testing and validation activities for system changes, enhancements and Workday releases.

Requirements

• A minimum of one year's experience supporting Workday with a good understanding of core HCM processes.
• Comfortable analysing and resolving system and process issues in a structured manner.
• Strong organisational skills, with experience in operating incident management tools.
• Ability to prioritise and manage multiple requests within agreed service levels.
• Familiarity with Microsoft Office suite.
• Analytical approach to problem solving.
• Ability to work well within a global and sometimes virtual team.
• Understanding of HR data governance, confidentiality requirements and system administration best practices.
• Good stakeholder management skills, with the ability to communicate clearly with technical and non-technical audiences.
• Ability to handle sensitive people data with discretion and in line with relevant governance requirements.

Skills

• Workday
• HCM processes
• ServiceNow
• JIRA
• Microsoft Office suite
• Incident management tools
• HR data governance
• Stakeholder management

Location

• London

Work Type

• Full time
• Fixed Term Contract

Experience Level

• A minimum of one year's experience supporting Workday

About the Company

• Herbert Smith Freehills Kramer is a world-leading global law firm.
• Exceptional client service and the pursuit of excellence are at our core.
• We invest in and care about our client relationships.
• We enjoy breaking new ground, as we have for over 170 years.
• As a fully integrated transatlantic and transpacific firm, we are where you need us to be.
• Our footprint is extensive and committed across the world’s largest markets, key financial centres and major growth hubs.
• At our best tackling complexity and navigating change, we work alongside you on demanding litigation, exacting regulatory work and complex public and private market transactions.
• We are recognised as leading in these areas.
• We are immersed in the sectors and challenges that impact you.
• We are recognised as standing apart in energy, infrastructure and resources.
• We’re focused on areas of growth that affect every business across the world.
• All of this is achieved by supporting the growth of our people, who help us deliver on our ambition – which is to help you achieve yours.
• Herbert Smith Freehills Kramer: Your goals. Our ambition

Equal Opportunity

• We are committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives.
• We see this as essential to our success, including our ability to innovate and achieve sustained high performance.
• This is a key part of our Values—Human, Bold, and Outstanding.