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About the Role

We are seeking a Senior Administrator to join our Wealth Management Europe Operations team. You will be responsible for performing complex operational tasks accurately and efficiently, whilst supporting daily team activities, mitigating operational risk, and maintaining data integrity. This is an excellent opportunity to develop your career, assist in issue resolution, identify and implement process improvements, and mentor more junior team members. You will contribute to a positive working environment and embody RBC Group values.

Responsibilities

Ensure work is produced to a high level of accuracy and completed in a timely manner, meeting relevant Service Level Agreements and operational standards
Support your line manager in maintaining current departmental guides, processes, and procedures, and in producing accurate management information and reporting
Escalate issues proactively to management in relation to risks, errors, and workload completion in a timely manner
Understand team goals and their relationship to the wider group strategy
Adhere to the Risk and Control Framework and Policy Framework, and engage proactively in regulatory and audit reviews
Identify and implement areas of continuous improvement in conjunction with Operations Initiatives
Act as a Subject Matter Expert on project work and take responsibility for resolving complex queries
Support and train colleagues, sharing knowledge to ensure the smooth operation of business processes

Requirements

Positive, can-do attitude with adaptability to change and strong self-motivation
Demonstrable attention to detail and excellent time management, with the ability to manage conflicting priorities
Robust ability to work independently and collaboratively as part of a team
Professional communication skills, both written and oral, with the ability to engage with all stakeholders
Strong IT proficiency with effective analytical and problem-solving skills
Good understanding of the Financial Services sector and regulatory requirements
Experience in client-facing operations, particularly onboarding, maintenance, or reporting functions
Knowledge of Know Your Customer (KYC) and regulatory reporting requirements
Project management or process improvement experience

Skills

Accountability
Anti-Money Laundering (AML)
Communication
Detail-Oriented
Know Your Customer (KYC)
Prioritization
Stakeholder Management

Location

Newcastle
London
Jersey

Work Type

Permanent
Full-time
Hybrid

Experience Level

Senior

Benefits

A comprehensive Total Rewards Programme including bonuses, flexible benefits, and competitive compensation
Leaders who support your development through coaching and mentoring opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training programme in financial services

About the Company

We thrive on the challenge to be our best—progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.