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About the Role
Taktile empowers financial institutions to transform into AI-native organizations. As a Deployment Lead, you will serve as the strategic partner ensuring customers successfully implement and unlock maximum value from AI-driven decision-making. This post-sale role involves being the primary point of contact guiding enterprise customers through complex implementations and driving sustained business impact.
Responsibilities
- Act as the strategic partner and primary point of contact for enterprise customers post-sale.
- Coordinate cross-functional teams (Product, Engineering, Solutions, Data) to deliver high-impact projects on time.
- Translate complex business problems into workflows and product configurations.
- Become a subject-matter expert in the Taktile platform and the business value it can unlock for customers.
- Collaborate with Taktile’s Account Executive and Solution Engineers to build strong relationships with executive-level stakeholders and core users within customer teams.
- Identify new opportunities for product expansion and adoption within customer accounts.
- Continuously gather feedback and insights to inform product development.
- Iterate on delivery playbooks with product and engineering teams.
Requirements
- 4-6 years of experience in tech consulting, tech implementation, or customer-facing roles at high-growth startups or enterprises in B2B SaaS.
- Demonstrated team leadership in various situations.
- Willingness to travel up to 40% of the time.
- Ability to work from the NYC office three days per week when not traveling.
Skills
- Curiosity and creativity in solving customer challenges.
- Excellent communication and stakeholder management skills.
- Ability to communicate effectively across all levels of an organization.
- Entrepreneurial mindset with a hands-on and proactive approach.
- Ability to manage multiple projects, timelines, and stakeholder expectations in ambiguous and fast-changing environments.
- Technical foundation to clearly communicate technical challenges and solutions to engineers and customers, especially in applied AI.
- Experience in implementing AI at scale in an enterprise context (Ideal, but not required).
- Domain expertise in the financial services industry (banking, insurance, lending, payments, etc.) (Ideal, but not required).
- Strong analytical skills (Ideal, but not required).
- Hands-on mentality (Ideal, but not required).
- Knowledge of APIs (Ideal, but not required).
- Basic knowledge of Python and SQL (Ideal, but not required).
Location
- NYC office
- Remote (implied by travel and office presence)
Work Type
- Full-time
- Hybrid
Experience Level
- 4-6 years
Salary/Compensations
- Top-of-market equity and cash compensation
Benefits
- Self-development budget for conferences, books, or classes.
- Inspiring office spaces.
- Bi-yearly company-wide meetings around the world.
- Equipment of choice including a meaningful home office set-up.
About the Company
- Taktile empowers financial institutions to transform into AI-native organizations that are increasingly powered by autonomous agents.
- With our modular Agentic Decision Platform, customers combine AI agents, rules, relevant context, and human oversight to safely automate and optimize their decisions.
- Founded in 2020, Taktile powers millions of decisions daily for institutions including Mercury, Monzo, Faire, and Pleo.
- With offices in New York, Berlin, London, São Paulo, and Iași, the company has raised $184M from Growth Equity at Goldman Sachs Alternatives, Index Ventures, Tiger Global, Balderton Capital, and Y Combinator.
Equal Opportunity
- Taktile operates through regional entities worldwide. Depending on the location of this role, your employment or engagement will be with Taktile LLC (US), Taktile GmbH (Germany), Taktile Ltd (UK), or Taktile SRL (Romania). The applicable entity will be confirmed during the offer process.
- Taktile processes personal data to evaluate candidacy, communicate about the recruitment process, comply with legal obligations, and consider candidates for future opportunities.
- Legal basis for processing includes pre-contractual steps, legal obligations, and legitimate interest in evaluating candidates.
- Data is retained for 12 months after the recruitment process concludes for unsuccessful applicants, unless consent for longer retention is given.
- Applicants may have rights to access, correct, delete, or restrict processing of personal data, data portability, and withdraw consent.
- Automated tools are used to assist in screening applications, but no hiring decision is made solely by automated means without human review.
- Data may be transferred to and processed in the United States, Germany, the United Kingdom, or Romania, protected by Standard Contractual Clauses or other approved mechanisms where required.