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About the Role

As an Account Manager, you'll build trusted customer relationships, identify growth opportunities and help corporate customers maximize the value of their Supply Chain Finance programs. You will manage and develop relationships with a portfolio of corporate customers, acting as the primary commercial contact and identifying opportunities to expand existing programs and introduce additional solutions.

Responsibilities

• Manage and develop relationships with a portfolio of corporate customers.
• Act as the primary commercial contact for customers throughout their lifecycle.
• Identify opportunities to expand existing programmes and introduce additional solutions where appropriate.
• Build trusted relationships with key stakeholders across treasury, finance, procurement and working capital functions.
• Partner with customers to understand strategic priorities and align solutions to business objectives.
• Drive customer retention through proactive engagement, issue resolution and value delivery.
• Collaborate with sales, product, implementation and client services teams to deliver an exceptional customer experience.
• Develop and execute account plans focused on customer growth, adoption and long-term success.
• Serve as a customer advocate by providing market feedback and customer insights to internal teams.
• Influence how customers approach working capital optimisation, supplier engagement and Supply Chain Finance strategy.
• Own and develop a portfolio of corporate customer relationships.
• Create and execute account plans aligned to customer objectives and business priorities.
• Identify opportunities for programme growth, expansion and increased adoption.
• Engage stakeholders across treasury, finance, procurement, supply chain and executive leadership teams.
• Conduct regular business reviews and strategic account discussions.
• Build compelling commercial cases for programme enhancement and expansion.
• Partner closely with implementation, product, operations and client services teams to ensure successful customer outcomes.
• Maintain accurate forecasting, pipeline visibility and opportunity management disciplines.
• Stay informed on market trends, working capital developments and Supply Chain Finance innovation.
• Represent FIS at customer meetings, industry events and executive engagements where appropriate.
• Capture and share customer feedback to support go-to-market and product development initiatives.

Requirements

• Proven experience in account management, relationship management or customer success within financial services, fintech or B2B technology environments.
• Strong commercial mindset with experience identifying and developing revenue growth opportunities.
• Demonstrated ability to build and maintain relationships with senior customer stakeholders.
• Experience managing strategic customer accounts and delivering customer retention outcomes.
• Strong communication, presentation and stakeholder management skills.
• Ability to manage multiple priorities and customer engagements simultaneously.
• Experience operating in a consultative, customer-focused environment.
• Professional fluency in English.

Skills

• Supply Chain Finance
• Working Capital Solutions
• Trade Finance
• Demica platform
• Financial technology
• SaaS
• Platform-based solutions
• Treasury
• Procurement
• Finance
• Supply chain functions

Location

• London

Work Type

• Hybrid

Experience Level

• Account Management
• Relationship Management
• Customer Success

Benefits

• Competitive compensation
• Comprehensive benefits

About the Company

• FIS is a global financial technology organisation supporting working capital transformation.
• We help corporate customers maximise the impact of their Supply Chain Finance programmes.
• We work with leading organisations on strategic, high-value customer relationships.
• We collaborate with product, implementation, operations and commercial specialists across a global organisation.
• We offer exposure to senior customer stakeholders and complex financing solutions.
• We provide an opportunity to build your career within a growing business and customer-facing organisation.
• We play an important role in accelerating the growth of FIS Supply Chain Finance solutions.

Equal Opportunity

• FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.
• Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.
• FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.