Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Accountable for the Non-Financial Risk (NFR) capability supporting Custody, Clearing & Settlements and Asset Services Operations globally. This role involves setting the risk strategy and culture, implementing risk management processes, and ensuring Operations remain within risk appetite in a highly regulated global environment.

Responsibilities

• Own the global NFR capability for Custody, Clearing & Settlements and Asset Services Operations, including risk strategy and culture.
• Establish and improve the Operations control environment, covering control design, execution quality, evidence standards, and assurance readiness.
• Embed consistent risk and control assessments (e.g., RCSA and ICAs) to identify, assess, and treat risks within appetite.
• Manage end-to-end issue remediation for audit, regulatory, and internal assurance findings, including root cause analysis, plans, and sustainable fixes.
• Oversee governance for issue tracking, reporting, and escalation to support timely closure and prevent recurrence.
• Strengthen operational resilience by mapping critical services, identifying vulnerabilities, and improving recovery capabilities with scenario testing and lessons learned.
• Build NFR management information, including KRIs, KPIs, control performance, issue ageing, and forward-looking indicators for risk forums and committees.
• Partner with change and vendor stakeholders to embed NFR into process, technology, and location changes, ensuring appropriate third-party oversight.

Requirements

• Domain expertise across Custody, Clearing & Settlements and Asset Services, including end-to-end operating model, product and service flows, and client and regulatory expectations.
• Proven global experience owning Non-Financial Risk, Operational Risk, and Controls, including control design, uplift, and operational excellence across complex multi-site operations.
• Track record of delivering sustainable remediation for high-severity issues, partnering with 2LoD and Internal Audit through closure, validation, and evidence of effectiveness.
• Ability to partner effectively across a matrix organization, securing decisions and sponsorship through governance and executive forums, including resourcing and prioritization.
• Apply structured data-led evaluation to translate complex risk topics into clear executive actions balancing risk reduction, client outcomes, and cost efficiency.
• Build and sustain capability across teams through coaching, performance management, and risk training to improve first-time-right execution.
• Occasional travel may be required depending on stakeholder needs.

Skills

• Non-Financial Risk (NFR)
• Operational Risk
• Control Design
• Issue Remediation
• Root Cause Analysis
• Operational Resilience
• Management Information (MI)
• Risk Assessment
• Governance
• Third-Party Oversight
• Coaching
• Performance Management
• Risk Training

Location

• London

Work Type

• Global
• Hybrid

Experience Level

• Senior

About the Company

• HSBC is one of the largest banking and financial services organisations in the world.
• Our purpose is opening up a world of opportunity.
• Our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.

Equal Opportunity

• Being open to different points of view is important for our business and the communities we serve.
• At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age.
• We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
• We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
• If you have a need that requires accommodations or changes during the recruitment process, please contact the Recruiter.