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About the Role

The IR Coordinator serves as the first point of contact for patients, managing phones and administrative tasks to assist patients and visitors. This role requires excellent customer service skills and adherence to HIPAA policies.

Responsibilities

• Serve as the first point of contact for patients, providing courteous service in person and over the phone.
• Handle calls with sound judgment, especially concerning sensitive medical information, and comply with HIPAA policies.
• Use the EMR system to schedule appointments based on physician availability and patient preferences.
• Accurately schedule appointments according to clinic and practice guidelines.
• Update patient demographics and insurance information thoroughly and accurately during scheduling.
• Coordinate surgical schedules with the hospital.
• Confirm, cancel, reschedule, and update patient appointments as requested.
• Obtain pre-authorization for medical procedures from insurance companies and communicate patient financial responsibility.
• Collect patient payments due prior to procedures.
• Prepare patient charts for procedures, including armbands and required forms.
• Check patients in for procedures, review paperwork, obtain insurance card copies, and schedule follow-up appointments.
• Notify medical assistants when patients are ready to be seen.
• Scan and file all procedural paperwork into patient medical records.
• Address patient concerns efficiently and effectively using customer service principles.
• Communicate patient concerns to physicians and other staff, and consult with the office manager on administrative issues.
• Complete requests from other medical offices, such as faxing patient records.
• Perform other duties as assigned, which may change with or without notice.

Requirements

• High School Graduate or GED equivalent.
• Organizational skills training preferred.
• Computer courses preferred.
• 2 years previous experience in a medical office setting preferred.
• 2-3 years’ experience working in a business office.
• Previous experience with multi-phone lines.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Thorough knowledge in computer information systems.
• Ability to frequently stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear.
• Ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Skills

• Customer service
• HIPAA compliance
• EMR system usage
• Appointment scheduling
• Insurance verification
• Pre-authorization
• Patient chart preparation
• Medical record scanning and filing
• Communication
• Problem-solving

Location

• Local

Work Type

• Onsite
• Full-time

Experience Level

• 2-3 years experience

Education Level

• High School Graduate or GED equivalent
• Organizational skills training preferred
• Computer courses preferred

Salary/Compensations

• $17.50 - $25.27 / hour

Benefits

• Comprehensive medical, dental and vision plans
• HSA / FSA
• 401(k) matching
• Employee Assistance Program (EAP)

About the Company

• U.S. Urology Partners is one of the nation’s largest independent providers of urology and related specialty services.
• Services include general urology, surgical procedures, advanced cancer treatment, and other ancillary services.
• Operates through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center.
• Clinical network consists of more than 50 offices throughout the East Coast and Midwest.
• Includes a state-of-the-art, urology-specific ambulatory surgery center offering robotic surgery.
• Formed to support urology practices through an experienced team of healthcare executives and resources.
• Serves as a platform for NMS Capital's acquisition strategy to build a leading provider of urological services.

Equal Opportunity

• U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.
• Management is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.