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About the Role
As our Success Architect, you will be responsible for providing architecture and design, use case development and solution implementation advice for our customers while working closely with our Customer Success Managers, Professional Services and Product / Engineering teams. You must be able to work and adapt in a fluid, fast-paced environment. You must be technically proficient, patient and passionate about guiding customers through our products/solutions, able to collaborate with other departments, and able to communicate with both technical and business audiences.
Responsibilities
- Providing architecture and design, use case development and solution implementation advice.
- Interacting closely with our Professional Services team and having a seamless handoff for broader services engagements.
- Partnering with Product/Engineering Teams to understand best recommendations to design a solution OR provide valuable feedback to them to better align our product to customer needs.
- Serving as a counselor and adviser to customers and a technical coach to co-workers, providing advice and guidance throughout the Post-sales engagement.
- Responding promptly to customer questions with technical explanations of product features and capabilities.
- Serving as a technical coach to colleagues in the customer success team.
- Preparing and delivering differentiated solution presentations or technical proposals.
- Composing and publishing external-facing whitepapers, artifacts, case studies, architectural blueprints, blog posts and articles for technical/industry publications.
Requirements
- 10+ years of experience with one or more Informatica products in Business 360 journey including – Informatica Multi-domain Master Data Management, Hosted MDM, C360, C360 for Salesforce, etc.
- Expert level knowledge on Informatica MDM with multiple projects implementation experience.
- Proven technical knowledge of deployment of both Cloud and on-premise software solutions and architectures (Data Warehousing, Data Integration, Data Virtualization, Business Intelligence, Application Integration and Microservices).
- Track record of successfully managing customers and complex data management needs.
- Expert-level database skills in at least one (Oracle, SQL Server, DB2, Sybase, Teradata).
Skills
- MDM
- Data Integration
- Data Quality
- Cloud
- Databases
- Informatica IDMC platform
- Informatica MDM
- Enterprise software solutions
- AWS
- Azure
- GCP Cloud Ecosystem
Location
- Remote
Work Type
- Full-time
Experience Level
- 10+ years
Salary/Compensations
- $123,100 - $186,300 annually
Benefits
- Time off programs
- Medical
- Dental
- Vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program
About the Company
- Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
- Salesforce is a company where ambition meets action, tech meets trust, and innovation is a way of life.
- Salesforce is looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
- Agentforce is the future of AI, and you are the future of Salesforce.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- Salesforce believes in equality for all and aims to lead the path to equality by creating a workplace that’s inclusive and free from discrimination.
- Workplace discrimination is illegal.
- Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
- It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
- Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
- The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.