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About the Role

As the Shop Manager, you will set the tone for the shop, creating a fun environment that customers love while driving yourself and your team to achieve shop targets. You will provide full operational support, direction, and guidance to your shop, ensuring every customer's experience is memorable and tailored to their individual needs. We encourage embracing technology to enhance the customer journey and focus on team progression, developing your team for their next career steps.

Responsibilities

• Provide full operational support, direction, and guidance to your shop.
• Ensure every customer's experience is memorable and tailored to their individual needs.
• Educate and guide your team to cross-sell retail and online products and services.
• Understand the local market by speaking with the community and competitors.
• Lead from the front by providing clear guidance and feedback to your team.
• Set goals for yourself and your team to improve shop performance and reach targets.
• Encourage colleagues to share ideas for improvement.
• Ensure the shop complies with Social Responsibility commitments.
• Drive your team to maintain shop presentation standards.
• Provide clear guidance and feedback to get your team working to a high standard together.

Requirements

• Ability to provide full operational support, direction, and guidance.
• Ability to ensure memorable customer experiences.
• Desire to train team members for career advancement.
• Dedication and loyalty are most important.
• Adaptable to different situations.
• Curious and wish to constantly develop.

Skills

• Customer service
• Team leadership
• Sales
• Communication
• Adaptability
• Problem-solving
• Community engagement
• Market analysis

About the Company

• We are forever pushing and exploring new ways to drive the business to adapt to Retail's ever evolving Online presence!
• We believe results don't just come from targets, but also team progression.
• Our business is people.
• We offer amazing opportunities to proving managers to keep growing their career and constantly stride to provide progression avenues for you to conquer.
• Paddy Power can guide you along the way whilst continuously enabling you to map your journey with this exciting brand.