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About the Role

The Senior Manager, Global Services, leads Global Service Managers supporting the Advertising Channel within the Global Services organization. This role oversees team performance, operational processes, and service delivery to ensure a best-in-class client experience. The Senior Manager partners cross-functionally to drive operational excellence, improve support models, manage escalations, and support client growth and retention.

Responsibilities

Lead and develop a team of Service Managers, fostering a high-performance culture focused on accountability, scalability, and continuous improvement
Monitor and evaluate operational performance through key metrics and reporting, holding Operations Managers accountable for achieving service, quality, and business objectives
Establish governance and performance frameworks that ensure consistent delivery against client agreements, service commitments, and business objectives, while proactively identifying and mitigating delivery risks
Identify operational risks and proactively develop mitigation strategies to ensure service continuity and client satisfaction
Support current book of business within existing clients and look for future growth opportunities within the existing client base
Establish and monitor key performance indicators (KPIs) and operational metrics to measure team effectiveness, client outcomes, and business impact
Oversee workforce planning, resource allocation, and team capacity management to support business growth and client needs
Build and maintain strong relationships with internal and external stakeholders to ensure alignment, collaboration, and successful execution of strategic initiatives
Partner with client-facing leaders to improve retention, satisfaction, and overall client health

Requirements

5 years of experience with Advertising/Social Channel account and client relationship management
Deep understanding of retail eCommerce operations, digital commerce ecosystems, and key commercial performance metrics, including revenue growth, profitability, conversion, customer acquisition, retention, and operational efficiency
5 years direct people management experience in Operations, Service Delivery or Customer Success
A strong decision-maker, with demonstrated success of making timely and informed decisions that keep the organization moving forward
A detail-oriented individual with executive maturity, business acumen, and the ability to influence and communicate within all levels of the organization
Proven ability to drive impact in a complex, fast-paced environment - Organized, detail-oriented, and strategically focused
Hands-on experience managing Google Shopping, Facebook, or Microsoft Shopping
Hands-on experience with PPC, Display, and Social
Experience with eCommerce Advertising/Social integrations (i.e. Shopify, Bigcommerce, Magento, etc..)

Skills

Advertising/Social Channel account management
Client relationship management
Retail eCommerce operations
Digital commerce ecosystems
Commercial performance metrics
Revenue growth
Profitability
Conversion
Customer acquisition
Retention
Operational efficiency
People management
Operations
Service Delivery
Customer Success
Decision-making
Stakeholder management
Communication
Google Shopping
Facebook
Microsoft Shopping
PPC
Display advertising
Social media advertising
eCommerce Advertising/Social integrations

Location

Austin, TX metro area

Work Type

Hybrid

Experience Level

Senior Manager
5 years of experience
5 years direct people management experience

Education Level

BA/BS degree preferred in Business Administration, Computer Science or related field

Salary/Compensations

$108,000.00 - $162,000.00

Benefits

Variable compensation (such as bonus or commission)
Equity
Benefits in accordance with local policies

About the Company

Commerce's mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem.
Commerce is the parent company of BigCommerce, Feedonomics, and Makeswift, connecting the tools and systems that power growth.
We enable businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market.
We believe in harnessing AI responsibly to unlock new possibilities.
Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms.
We are looking for individuals who use AI intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role.
Join a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce.

Equal Opportunity

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community.
We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.
We are committed to creating an inclusive and accessible hiring experience for all candidates.
If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs.