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About the Role

Up With Women / Exponenti’elles is seeking a Bilingual Partner Development and Outreach Specialist – GTA to achieve client recruitment and enrollment goals for UWW/EXP’ programs and services. This role involves building and maintaining relationships with community partners to generate program applicants and grow program opportunities.

Responsibilities

• Develop and maintain new and existing partnerships with community agencies, career development organizations, transitional living centres, shelters, drop-in centres, immigrant and health programs and centres.
• Seek out new relationships through cold calling, email campaigns, social media tools, and other prospecting techniques.
• Execute creative follow-up efforts to maintain and establish trusting relationships.
• Develop, organize, and lead a partnership development plan to create and maintain partnerships with community organizations.
• Deliver informative and engaging presentations to community partners and prospective clients virtually and/or in person.
• Build ongoing relationships with community partner agencies and their staff.
• Network and represent UWW/EXP to improve its presence and reputation.
• Assist in spreading brand awareness through organizing and participating in lead generation activities.
• Plan, organize and help secure guest speakers for presentations.
• Deliver key program activities, including client outreach and recruitment.
• Monitor implementation of program processes and policies for high-quality service delivery and continuous quality improvement.
• Maintain partner records in Salesforce, including creation of new partners and entry of all communications.
• Conduct regular data reviews, ensuring completeness and accuracy of data entered regarding key metrics.
• Run reports as needed regarding key performance indicators and outcomes.
• Facilitate positive relations within the program team, with other departments, and with stakeholders.
• Support program teams in understanding the outcomes of partner development and outreach activities.
• Support the management team to effectively resolve issues and respond to sensitive inquiries from referral partners.
• Develop and maintain a deep understanding of UWW/EXP’s suite of services and value proposition.
• Perform other duties as assigned.

Requirements

• 4+ years of successful value/benefit propagation, relationships building or community reach-out experience and a proven track record.
• Demonstrated ability to meet performance targets by deadlines and critical time periods.
• Experience with the prospecting process and the sales/partner development cycle.
• Strong expertise in client and community service with an orientation toward innovation and collaboration.
• Exceptional oral and written communication skills.
• Comfortable in face-to-face and virtual meetings, communicating by telephone, in-person, or email.
• Ability to foster and nurture internal and external relationships.
• Highly motivated, self-driven, result-oriented, strategic, logical, and methodical thinker.
• Ability to work independently and as part of a team.
• Innovative, adaptable, and self-motivated with demonstrated ability to manage own workload and time.
• Demonstrable ability to exhibit a high level of sensitivity, relatability, and emotional intelligence.
• Understanding of the socio-economic and mental health barriers faced by persons of all backgrounds.
• Understanding of the relevant experiences of diverse community members, including new Canadians, people with disabilities, LGBTQ, low-income, and racialized groups.
• Must be able to inspire loyalty and trust with internal and external contacts.
• Proficiency with Microsoft Office, Salesforce (or other CRM) and Planner (or other project management software).
• Ability to easily learn new tools that enhance efficiency and effectiveness.
• Previous experience, exposure, or understanding of social services, or a related discipline.
• Must possess a personal vehicle and a valid driver's licence.
• Lived experience of poverty and intersecting barriers is an asset.

Skills

• Cold calling
• Email campaigns
• Social media tools
• Prospecting techniques
• Presentation delivery
• Networking
• Brand awareness
• Lead generation
• Salesforce
• CRM
• Project management software

Location

• Greater Toronto Area

Work Type

• Full-time

Experience Level

• 4+ years

Benefits

• Health Plan (Paramedical and Dental)
• Health Spending Account
• Group insurance (Life, Dependent Life, AD&D)
• Peace of Mind plan (i.e. prescription drugs, accidental dental, hospital care, etc.)
• Birthday off
• Internal psycho-social resources
• Access to one on one coaching as available
• Positive and innovative office culture

About the Company

• Up With Women / Exponenti’elles is a national charity dedicated to helping women and gender diverse individuals experiencing low income build a sustainable pathway out of poverty and realize their full potential.
• Currently serving in 5 provinces (British Columbia, Alberta, Ontario, Quebec and Nova Scotia) and growing.
• Committed to serving clients in the official language of their choice, anywhere within service areas.
• A team of passionate, innovative professionals, many with lived experience of the intersecting issues of poverty.
• Flexible, pro-parent, pro-mental health, and pro-human.
• Cultivates a thriving and enjoyable workplace that values diversity, equity, and inclusion.