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About the Role

As a key member of the Service Center Team, this position plays a vital role in enhancing communication, streamlining processes, and ensuring a productive environment for Saunders’ four academic departments.

Responsibilities

• Addresses routine and complex issues and inquiries, ensuring timely resolution and compliance with policies.
• Collaborates with internal and external stakeholders on confidential matters.
• Acts as a resource for interpreting practices, processes, and policies.
• Represents the department and program in communications, managing sensitive information.
• Advises stakeholders on departmental policies and procedures.
• Assists in the preparation and dissemination of information regarding degree programs, course requirements, curriculum updates, and marketing collateral.
• Manages instructional support tasks such as coordinating course syllabi, administering course evaluations and exams, and responding to student inquiries.
• Provides student services support, including processing tuition waivers, course permits, graduation checks, and tracking student progress.
• Supports the scheduling of courses and assists with academic coordination.
• Contributes to student recruitment efforts and accreditation activities.
• Assists faculty with grant proposal preparation, tracks grant budgets, and provides guidance on financial processes.
• Performs other duties as assigned.

Requirements

• Associate's degree in a related field.
• 3 years of relevant experience.
• Equivalent combination of experience and education may be considered.
• Candidates must be eligible to work in the United States.
• The hiring process may require a criminal background check and/or motor vehicle records check.

Skills

• Office management
• Administrative procedures
• University operations
• Office software and databases
• Scheduling tools
• Data analysis
• Academic records management
• Academic program structures
• Degree requirements
• Course curricula
• Course schedule management
• Communication
• Customer service
• Problem-solving
• Task coordination
• Record keeping

Location

• On-campus
• Remote

Work Type

• Hybrid
• Full-time

Experience Level

• Intermediate level role (Level 2)

Education Level

• Associate's degree

Salary/Compensations

• $17.90 - $28.60 Hourly

Benefits

• One day per week of remote work eligibility after three months

About the Company

• Rochester Institute of Technology (RIT) considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer.

Equal Opportunity

• RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities.
• RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law.