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About the Role

Mower County Health and Human Resources is seeking a Child Support Supervisor to provide leadership and oversight for the Child Support Unit. This position is responsible for supervising staff, coordinating daily operations, ensuring compliance with applicable laws and regulations, overseeing court and case processes, implementing program changes, and supporting the effective delivery of child support services. The ideal candidate will bring strong leadership, sound judgment, knowledge of child support or collections-related work, and the ability to effectively manage staff, programs, and competing priorities.

Responsibilities

Supervises and leads the Lead Child Support Officer, Child Support Officers, and Child Support Specialists.
Prioritizes, assigns, and monitors work assignments; provides guidance and direction; ensures required compliance training is completed; enforces County and department policies and procedures; and promotes timely and accurate completion of reports and activities.
Works with the HHS Director, HHS Deputy Director, and Human Resources regarding recruitment, hiring, transfers, promotions, grievance responses as needed, and performance management.
Conducts annual performance evaluations and provides employee coaching, feedback, and disciplinary action up to and including discharge, as needed or required.
Manages, plans, and coordinates the day-to-day operations of the Child Support Unit and the delivery of services.
Administers and evaluates programs, processes, procedures, and standards while monitoring compliance with federal, state, and local laws, regulations, codes, and standards.
Authorizes the finalization of case closures and determines final approval or denial of arrears management strategies.
Plans and implements program changes as mandated by the Legislature and the Minnesota Department of Human Services (DHS).
Reviews, analyzes, and interprets legislation and DHS policies and coordinates new initiatives with the County Attorney's Office and Court Administration.
Oversees court processes and hearings.
Negotiates settlements on legal claims and analyzes, compiles, and evaluates statistical reports.
Serves as a security administrator for multiple state systems, including assessing system security requirements and determining appropriate staff access levels.
Facilitates system access requests and ensures compliance with applicable security protocols and policies.
Monitors and maintains the unit budget and reviews applicable purchases.
Builds and maintains strong professional relationships with employees, supervisors, elected and appointed officials, partner agencies, and members of the public to promote effective communication and collaboration.
Performs other duties as necessary and/or assigned to support efficient and effective County operations.

Requirements

Option 1: Bachelor's degree in Criminal Justice, Paralegal Studies, Business Administration, Public Administration, or a closely related field; and two (2) years of experience as a Child Support Officer.
Option 2: Bachelor's degree in Criminal Justice, Paralegal Studies, Business Administration, Public Administration, or a closely related field; and one (1) year of experience serving as a lead worker to other child support staff at the level of a Child Support Lead Worker.
Option 3: Four (4) years of experience as a Child Support Officer or in related work involving the collection of child support.
Option 4: Four (4) years of experience in primary collections work, such as experience with a loan company, bank, or credit union; and at least one (1) year of supervisory experience.
Valid driver's license or evidence of other reliable transportation.

Skills

Leadership
Sound judgment
Knowledge of child support or collections-related work
Ability to effectively manage staff, programs, and competing priorities
Ability to interpret regulations
Ability to evaluate information
Ability to resolve problems
Ability to adapt established processes to changing circumstances

Location

Mower County

Work Type

Occasional travel required

Experience Level

Supervisory experience

Education Level

Bachelor's degree in Criminal Justice, Paralegal Studies, Business Administration, Public Administration, or a closely related field

Salary/Compensations

$81,265.60 – $109,720.00 annually

Benefits

Competitive pay
Paid time off
13 paid holidays
Minnesota PERA retirement
Weekend, night, and holiday premiums, when applicable
Health insurance, including some plans with a $0 monthly employee premium
Dental insurance
Vision insurance
On-site fitness room
Additional benefit and retirement programs
Minnesota Paid Leave Program
Employer-paid short-term disability

About the Company

Mower County Health and Human Resources

Equal Opportunity

The statements contained in this job posting are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, or qualifications.
This job description does not constitute an employment agreement or contract. Mower County reserves the right to establish, modify, eliminate, or otherwise change job duties and responsibilities at its discretion, with or without notice.