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About the Role

The Supportive Housing Worker provides direct, client-centered support to individuals living with mental illness who may also be experiencing homelessness or involved with the justice system. Working within a supportive housing environment, this role focuses on promoting recovery, independence, and stability by assisting clients with daily living skills, health and wellness activities, and community integration. The Supportive Housing Worker plays a key role in helping clients maintain safe, stable housing and achieve their personal recovery goals.

Responsibilities

Conduct housing and needs assessments to determine eligibility and readiness.
Support clients in developing and maintaining life skills (e.g., hygiene, budgeting, medication management, cooking, cleaning).
Provide coaching, mentoring, and orientation to residents to promote successful tenancy and daily routines.
Support clients in understanding their rights and responsibilities under the Residential Tenancies Act.
Liaise with landlords, housing staff, and property managers to resolve tenancy concerns and ensure positive relationships.
Assist with move-ins, move-outs, and other housing transitions, acting as an Agent of the Landlord when required.
Conduct regular unit inspections to ensure health and safety conditions are being met.
Respond to crisis calls and urgent issues reported by building or program staff, ensuring appropriate interventions and follow-ups are provided.
Maintain up-to-date and accurate case documentation within the program database, ensuring that client information, progress notes, and service records are consistently recorded.
Collaborate with colleagues and community partners to coordinate care, share information appropriately, and identify opportunities for service improvement.

Requirements

Experience providing community-based direct service to adults with mental illness.
Knowledge of the Residential Tenancy Act and supportive housing (including knowledge of the Landlord and Tenant Board).
Knowledge of the criminal justice system, concurrent disorders and issues affecting the homeless.
Knowledge of the Ontario Support Disability Program and Ontario Works.
Familiarity with homeless outreach initiatives and the shelter system.
Ability to work effectively in a team as well as independently.
Ability to foster and maintain relationships with the corporate sector and community agencies.
Experience working with diverse communities.
Required to have a valid Ontario Driver’s License, access to a vehicle and insurance coverage.
Must adhere to COVID-19 policy and provide proof of vaccination.

Skills

Degree/Diploma in Social Work, Social Services or related field in human services
Good written and verbal communication skills
Excellent interpersonal and conflict resolution skills

Location

Toronto

Work Type

Full-Time
Permanent

Education Level

Degree/Diploma in Social Work, Social Services or related field in human services

Salary/Compensations

$54,943 – $60,203

Benefits

Health Care of Ontario Pension Plan (HOOPP)
Comprehensive Group Health Insurance – Health, Dental, Vision, Paramedicals
Short-term and Long-term Disability programs and life insurance
Work-life balance and flexibility
Annual Professional Development Funding

About the Company

CMHA Toronto is the city’s leading community mental health agency.
We provide accessible, quality care for Toronto residents through programs, research and advocacy that create belonging and hope.
At CMHA Toronto, we take a client-first, recovery-oriented approach to supporting people and their families when they experience mental health challenges or live with mental illness.
By integrating health and social care, we provide services that aid in long-term wellness including housing, employment, community connections and so much more.
Our goal? Help everyone thrive in the community.
We have a positive and fair workplace culture, where staff are provided with opportunities for learning and advancement.
We are also big believers in wellness and work-life balance.
CMHA Toronto is an award-winning workplace committed to fostering a culture of collaboration, empathy, and accountability.
Our staff value the flexibility in work schedules, the emphasis on work-life balance, and the organization's commitment to continuous learning through training and development opportunities.
Many employees highlight the strong sense of community and support that make CMHA Toronto feel like more than just a workplace—it feels like a community.

Equal Opportunity

As an equity-informed employer, CMHA Toronto reflects the diversity of the communities we serve and is committed to fostering an inclusive and equitable workplace.
We encourage applications from equity-deserving candidates, including Black, Indigenous, and racialized individuals, people with disabilities, 2SLGBTQ+ individuals, and women.
We recognize and honour the intersectionality of equity-based identities.
Personal experience with mental health challenges, whether firsthand or through a loved one, is considered an asset.
If you are contacted regarding a job opportunity, please inform us before the interview if you require an accommodation.