Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As an PT E-commerce & Customer Experience Specialist, you will play a key role in delivering a best-in-class shopping experience on weekends. You will offer personalized interior design advice, provide prompt solutions, and ensure every interaction leaves a positive impression. You will also be a crucial link between customers and digital operations, ensuring smooth behind-the-scenes functioning.

Responsibilities

• Advise and guide customers on interior design choices and product selections via email, chat, or phone.
• Handle orders and customer communications through Zendesk, keeping conversations organized and ensuring all inquiries are answered within set time targets.
• Manage returns, process refunds, and support logistical needs across the shopping journey.
• Oversee day-to-day e-commerce operations, including order management, inventory updates, and email list maintenance.
• Assist with customer satisfaction follow-ups, process improvements, and a variety of e-commerce related projects.

Requirements

• Professional experience in interior design and customer advisory roles.
• Native-level fluency in English with excellent written communication skills.
• Previous experience working in customer service, e-commerce, or client-facing roles.
• Highly organized and detail-oriented, with a natural ability to juggle multiple tasks at once.
• Proactive, adaptable, and energized by working in a fast-paced, start-up environment.
• Available to work Saturday & Sunday every week.

Skills

• Zendesk experience is a plus.
• Fluent in another language is a plus.

Location

• New York

Work Type

• Part-time
• Weekend work

Education Level

• Degree in Interior Design or a related field.

Salary/Compensations

• $20 - $26 per hour

Benefits

• Company sponsored medical plan (100% medical coverage)
• Pro rata 15 days paid Vacation every 12 months starting (20 days after 2 years of Service)
• Nodic Knots 401(k) retirment plan

About the Company

• Nordic Knots was founded in 2016 by Liza B Laserow, Fabian Berglund and Felix Berglund.
• We are a fast-growing direct-to-consumer Scandinavian interior design brand with the USA as the major market.
• Nordic Knots was born from a culture of thoughtful design that lasts beyond seasons and trends.
• Fusing function and aesthetics with a Scandinavian sensibility, we craft timeless textiles for the modern home.
• We believe that great textiles are foundational and can transform a house into a harmonious home – framing the most beautifully curated lives.
• The head office as well as the flagship store is located at Birger Jarlsgatan in central Stockholm.
• We have a constantly growing team in both Sweden and the USA.

Equal Opportunity

• At Nordic Knots we stand for a diverse and inclusive workforce.
• We seek talented individuals who bring a range of perspectives and inspired ideas.
• We welcome all applicants eager to join a dynamic team.