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About the Role
Apple’s Sales organization generates the revenue needed to fuel our ongoing development of products and services. This, in turn, enriches the lives of hundreds of millions of people around the world. We are, in many ways, the face of Apple to our largest customers. Apple is looking for a Program Manager to join our US Channel Programs team. In this role, you will own complex channel programs end-to-end, drive operational excellence through automation and scalability, and serve as a key point of contact for our channel partners. You will work cross-functionally with Sales, AI, and technical teams to enhance the partner experience while ensuring measurable business outcomes.
Responsibilities
- Own complex channel programs end-to-end.
- Drive operational excellence through automation and scalability.
- Serve as a key point of contact for channel partners.
- Work cross-functionally with Sales, AI, and technical teams to enhance the partner experience.
- Ensure measurable business outcomes.
- Drive cross-functional and cross-organizational teams that enable capabilities within Incentive Programs to enhance the partner experience.
- Enhance operational efficiency through process, data, and technology solutions.
- Ensure operational excellence as the business grows.
- Serve as the primary liaison for channel partners across Salesforce and all program touch points, supporting participation, onboarding, and launch execution.
Requirements
- Bachelor’s degree or equivalent practical experience.
- 7+ years of experience in channel programs, partner operations, or program management.
- Proven track record managing complex, cross-functional programs end-to-end.
- Strong external-facing communication and partner relationship management skills.
- Ability to translate business requirements into automation and process improvement opportunities.
- Demonstrated ability to influence without authority at senior and cross-functional levels.
- Comfort operating independently with minimal direction in a fast-paced environment.
- Proven ability to work across multiple Routes to Market simultaneously.
- Ability to plan, communicate, organize, and lead multiple simultaneous projects with competing priorities and timescales.
- Passion for continuous improvement with the curiosity to uncover gaps, resilience to manage ambiguity, and drive to optimize processes and create solutions.
- Outstanding communication skills, including ability to craft value proposition for programs and articulate vision across various teams.
- Laser-focus on customers and partners.
- Experience working with AI tools or leading AI adoption initiatives in business workflows.
- Background in channel sales, reseller programs, or partner ecosystems.
- Familiarity with Apple Channel programs or comparable partner program structures.
- Experience working with partner-facing platforms (e.g., Salesforce or similar channel management portals).
- Experience influencing global teams and exporting operational best practices across Geos.
Skills
- Program Management
- Channel Programs
- Partner Operations
- Cross-functional Program Management
- Automation
- Scalability
- Partner Relationship Management
- Process Improvement
- Influencing
- Communication
- Project Management
- Continuous Improvement
- AI Tools
- Channel Sales
- Reseller Programs
- Partner Ecosystems
- Salesforce
- Global Team Influence
Location
- US
Work Type
- Full-time
Experience Level
- 7+ years of experience
Education Level
- Bachelor’s degree or equivalent practical experience
About the Company
- At Apple, new ideas have a way of becoming outstanding products, services, and customer experiences very quickly.
- Bring passion and dedication to your job, and there's no telling what you could accomplish.