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About the Role
As a Technical Account Manager for our EMEA, Middle East and North Africa region, you will be part of a team based in Berlin, Germany and work closely with several teams such as Sales and Integration, in addition to all other departments within Adjust. You are in charge of delivering exceptional customer experience. This plays a major part in your goal to address client issues quickly and help resolve it effectively, maintaining their satisfaction and trust.
Responsibilities
- Serve as the trusted technical advisor to clients in the EMEA, Middle East, and North Africa region, ensuring optimal use of our measurement platform and services.
- Provide proactive account monitoring and technical health checks.
- Enable client decision making and ensure they are set up for success by testing and validating their set-up.
- Troubleshoot complex issues by using internal and external tooling.
- Collaborate with cross-functional teams (Engineering, Sales and Support) to resolve customer issues and implement custom solutions.
- Escalate complex technical issues directly to engineers; provide ideas for optimization and improvement to relevant teams.
Requirements
- 1-3+ years of experience in a client-facing technical role in advertising technology
- Fluent in English
- Comfortable working cross-functionally in a fast-paced, global environment.
- Excellent communication skills in English and Turkish
- Excellent project management skills and experience handling multiple high-profile accounts.
- An ability to break down complex topics in simple terms to ensure client understanding
- Validated ability to independently acquire and apply technical knowledge
- Experience in working with the terminal and data extraction, data transformation and data manipulation tools.
- Experience using communication, productivity and collaboration apps like Salesforce, JIRA & Confluence, Asana, etc.
- Willingness to travel (if applicable)
Skills
- App development experience
- Publishing apps to the stores
- Working with SDKs
- Development experience
- Building scripts and tooling (Python, Javascript, CSS, HTML,...)
- Hands-on experience using data tools (SQL, Python, etc)
- Experience with SDKs scripting
Location
- Berlin, Germany
Work Type
- Full-time
Experience Level
- 1-3+ years
About the Company
- Adjust, an AppLovin (NASDAQ: APP) company, is trusted by marketers around the world to measure and grow their apps across platforms, from mobile to CTV and beyond.
- Adjust works with companies at every stage of the app marketing journey, from fast-growing digital brands to brick-and-mortar companies launching their first apps.
- Adjust’s powerful measurement and analytics solutions provide visibility, insights and essential tools that drive better results.
Equal Opportunity
- Adjust is proud to be an equal opportunity employer.
- We champion a diverse and inclusive culture in all of our offices around the globe.
- We understand that all candidates are individuals with unique backgrounds and talents.
- At Adjust, we assess candidates on qualifications, merit and business needs.
- We do not discriminate based upon race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or other applicable legally protected characteristics.
- If you see a position that excites you, please apply! We would love to have you join us in our mission to build a global tech company where we're all proud to belong to.
- To support an efficient and fair hiring process, we may use technology-assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates.
- All hiring decisions are ultimately made by human reviewers.
- Please read our Candidate Privacy Policy to learn more about how Adjust processes your personal information.