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About the Role
As a Senior Platform Operations Specialist, you will be the operational backbone of Tide's SME loan platform and the bridge between our sales, product, and engineering teams. You will own platform-driven revenue and the relationships with the lenders integrated into it, focusing on improving conversion, decisioning, and payout performance, as well as owning operational details like monthly revenue reconciliation, incident response, and reporting.
Responsibilities
- Own the performance of platform-driven revenue and play a key role in achieving the revenue target.
- Manage day-to-day relationships with integrated lenders, working with them to improve conversion, decisioning, and payout performance.
- Identify areas for platform improvement, build the case for change, and collaborate with Product and Engineering to implement solutions.
- Support the monthly reconciliation of all platform and sales revenue, ensuring accuracy and resolving discrepancies.
- Report and present platform performance from Salesforce CRM to the commercial team and senior stakeholders.
- Build effective dashboards and performance tracking tools to guide business decisions.
- Identify and implement process improvements to increase operational efficiency and conversion rates.
- Monitor, diagnose, and troubleshoot complex platform issues, driving them to resolution with Product and Engineering, and supporting post-incident reviews.
- Collaborate closely with Sales, Product, Engineering, Partnerships, Finance, and Member Support to maintain platform health.
Requirements
- At least 4 years of experience in a platform operations, revenue operations, or business operations role, ideally within financial services, lending, or fintech.
- Strong Salesforce CRM skills, including building reports and dashboards, understanding the data model, and maintaining data quality.
- Experience working directly with Product and Engineering teams, including writing clear requirements and prioritizing.
- Basic understanding of how integrations and APIs behave in practice.
- Comfortable diagnosing and troubleshooting operational and technical issues, and running or supporting root cause analysis.
- Highly numerate and analytical, with strong attention to detail.
- Excellent communication skills, able to influence lenders, internal stakeholders, and senior leadership.
- Fluent German and English are a must.
- A proactive, self-motivated approach, always working backwards from the goal to ensure effective implementation.
- Strong problem-solving skills and the ability to work effectively through ambiguity and competing priorities.
Skills
- Salesforce CRM
- Platform Operations
- Revenue Operations
- Business Operations
- Financial Services
- Lending
- Fintech
- Product Management
- Engineering Collaboration
- API Understanding
- Troubleshooting
- Root Cause Analysis
- Data Analysis
- Communication
- Problem-Solving
Location
- Germany
Work Type
- Flexible Workplace Model
- Remote Work Supported
- In-person Collaboration Encouraged
Experience Level
- Senior
Benefits
- DeutschlandTicket
- Urban Sports Club Membership M
- 25 days paid vacation per year
- Additional 3 days paid leave for voluntary work or further education
- Dedicated budget for professional development
- Extended parental leave
- 4 weeks sabbatical (after 3 years of tenure)
- Mental health support through Plumm
- One-time home office budget
About the Company
- Tide helps SMEs save time and money by offering business accounts, banking services, and administrative solutions like invoicing and accounting.
- Tide is transforming the small business banking market with over 2 million members globally.
- Tide uses advanced technology and data-driven decisions to serve its mission.
- Tide has offices in Central London, with member support and technology centers in Sofia, Bulgaria, technology centers in Serbia, Romania, Lithuania, and Hyderabad, and offices in Gurugram, New Delhi, Berlin, Paris, and Luxembourg.
- Tide has raised over $300 million in funding and has over 2,800 employees globally.
- Tide has received Great Place to Work certification three years in a row and was recognized among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026.
Equal Opportunity
- At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status.
- We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
- We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
- We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs.
- We are One Team, committed to transparency and ensuring everyone’s voice is heard.