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About the Role

The Experiences category is crucial for making Blue Light Card membership rewarding by providing accessible and meaningful days out, attractions, live events, cinema, and entertainment. This role involves owning the end-to-end commercial performance of the Experiences category, translating strategy into delivery, building partner relationships, and leading a team. It sits at the intersection of commercial rigor and cross-functional collaboration, offering significant breadth and the opportunity to shape the category's future.

Responsibilities

Own the commercial performance of the Experiences category, focusing on member savings, revenue, and retail media, and achieving departmental targets.
Execute and adapt the category strategy using data, consumer insight, and market awareness to identify growth opportunities.
Lead and develop a team, coaching them in strategic thinking and accountability.
Take ownership of top-tier new business opportunities, managing deals from identification to close.
Lead senior commercial negotiations with key partners to secure favorable commission, offer quality, and media investment.
Oversee delivery for key trading moments and seasonal campaigns, ensuring strategic partner representation and integrated plans.
Lead cross-functional projects to drive meaningful change across the business.
Build and maintain strong relationships with senior partner stakeholders, positioning BLC as a strategic partner.

Requirements

Proven experience in partnership or account management within a consumer, marketplace, leisure, entertainment, or digital business with a track record of commercial results.
Demonstrated success in leading and developing a team, fostering a high-performing culture and coaching strategic thinking.
Strong commercial judgment, including experience leading complex negotiations and structuring deals for long-term value.
High data literacy, with the ability to use performance metrics and consumer insight to identify risks and opportunities and create delivery plans.
Experience owning or significantly contributing to cross-functional projects, with the ability to influence stakeholders.
Strategic mindset with the ability to think broadly, spot opportunities, and adapt to a fast-moving market.
Excellent senior stakeholder management skills, both internal and external, with a collaborative approach.

Skills

Partnership management
Account management
Commercial performance ownership
Strategy execution
Data analysis
Consumer insight
Team leadership
Coaching
Negotiation
Stakeholder management
Cross-functional project management

Location

Leicestershire
London, Holborn

Work Type

Hybrid working
Flexible hours

Experience Level

Senior role

Benefits

25 days annual leave plus public holidays
Additional day off for birthday
A Moments that Matter day
Buy and sell holiday scheme (up to 5 days)
A volunteering/fundraising day
Annual company bonus scheme
Blue Light Card and exclusive discounts
Personal growth fund (£450 per year)
Private Medical Insurance (includes cover for pre-existing conditions)
Auto-enrolment pension scheme via salary sacrifice
Enhanced Maternity, Partner, Adoption and Shared Parental Leave
Healthcare cash-back plan
Colleague Assistance Programme (24/7 confidential support)
EV charging
Free parking onsite at HQ
Relaxed dress code
Modern office space (games area, chill-out areas, book club, free drinks, snack drawers)
On-site gym (includes free HIIT and stretch classes at HQ)

About the Company

Our mission is simple: make heroes happy. Our members are real-life heroes who keep us all safe, cared for, and thriving.
We focus on member happiness to create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service.
We look for smarter, bolder ways to deliver real impact, taking ownership, moving fast, and working shoulder to shoulder.
We promote hybrid working and value in-person collaboration, encouraging time in our offices in Leicestershire or London.

Equal Opportunity

Blue Light Card is an equal opportunities employer.
We're committed to building a diverse and inclusive team where different perspectives and experiences help us grow, innovate, and better reflect the communities we serve.
We make recruiting decisions based on your experience and skills.
In the event of a high number of applications, we’ll prioritise candidates who meet both the essential and desirable criteria for the role.