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About the Role
As a Care Coordinator - Outpatient Services, you’ll be an important part of helping patients transition from hospitals and facilities to the care they need at home. You’ll work behind the scenes, and sometimes directly with patients - to make sure orders are accurate, insurance requirements are met, and equipment gets where it needs to go.
Responsibilities
- Bring together hospital teams, facility representatives, sales, delivery operations, patients, caregivers, and insurance providers to keep the discharge process moving smoothly.
- Coordinate equipment and supply orders for patients leaving hospitals and facilities, helping create a seamless transition to home.
- Review prescriptions, documentation, and insurance requirements to identify what’s needed to get an order moving forward.
- Create and enter orders into electronic medical record and order management systems while keeping information accurate and up to date.
- Partner closely with hospital liaisons, sales team, delivery operations, billing, and other departments to ensure every patient receives the right equipment at the right time.
- Reach out to patients and caregivers when needed to provide information, answer questions, and help them feel supported throughout the process.
- Ensure orders meet Medicare, Medicaid, and third-party insurance requirements and that all necessary documentation is in place.
- Bring empathy, passion, integrity, and commitment to every interaction with patients, referral sources, and teammates.
- Take on new challenges and support the team wherever you can make an impact.
Requirements
- A people-first attitude: kind, friendly, professional, and genuinely enjoy helping others.
- A “let’s figure it out” mindset: proactive, resourceful, and comfortable solving problems and finding solutions.
- Organization skills: ability to keep track of multiple orders, conversations, deadlines, and priorities without losing sight of the details.
- Communication & empathy: ability to communicate clearly and professionally while making patients, caregivers, and referral partners feel heard and supported.
- Team spirit: enjoy collaborating with others and understand that great patient care takes a team.
- Attention to detail: comfortable reviewing documentation, entering information, and making sure the little things are right.
- Adaptability: comfortable learning new systems, processes, and technology and can roll with changing priorities.
- Experience in healthcare, medical billing, customer service, or a related field is strongly preferred.
- Familiarity with Medicare, Medicaid, and third-party insurance is a plus.
- Comfortable working with computers and Microsoft Office applications.
Skills
- Empathy
- Passion
- Integrity
- Commitment
- Problem-solving
- Organization
- Communication
- Teamwork
- Attention to detail
- Adaptability
- Computer proficiency
- Microsoft Office
Location
- Wheatfield, NY
Work Type
- Full-time
- Monday - Friday, 8:30am to 5:00pm
Experience Level
- Depending on experience
Education Level
- High School Diploma or GED required
- Associate’s degree strongly preferred
Salary/Compensations
- $18.00 - $24.00 per hour
Benefits
- Comprehensive Health Coverage - Medical, Dental, and Vision insurance
- 401K with 3% company contribution after one year and 1,000 hours worked
- Generous PTO, Vacation and 9 Paid Holidays
- Short Term Disability (optional)
- Company-Paid Long-Term Disability
- Free Confidential Employee Assistance Program
- Exclusive Tuition Reimbursement Program with Niagara University
About the Company
- At HSS, we’re passionate about healthcare and the people we serve.
- Join an organization that values giving back through community programs.