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About the Role
As a Customer Service Lead, you’ll help individuals take meaningful steps forward on their personal journeys. You’ll provide guidance, ensure they understand their options, and support them throughout the process. You’ll also lead by example, fostering a culture of trust and exceptional service within your team. If you're ready to take your customer service leadership to a mission-driven role, this is your opportunity.
Responsibilities
- Build strong, supportive relationships with individuals beginning their journey
- Educate and guide them to take the next steps toward their goals
- Address concerns with patience and confidence, ensuring progress
- Model excellent service and communication for your team
- Be adaptable and step into other roles when needed to support the team
Requirements
- High School Diploma or GED
- 3+ years of full-time customer service experience (ideally in leadership roles)
- Leadership experience or a natural ability to guide and motivate others
- Excellent communication, problem-solving, and emotional intelligence skills
- Ability to remain calm and effective under pressure
- Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving, or tutoring is a strong plus
Skills
- Customer service
- Leadership
- Communication
- Problem-solving
- Emotional intelligence
Work Type
- Full-time
Experience Level
- 3+ years
Education Level
- High School Diploma or GED
Benefits
- 90% coverage for medical, dental, and vision
- 401(k)
- 10 PTO days (15 after your first year)
- 10 paid holidays
About the Company
- We use advanced technology to improve well-being and offer hope when traditional approaches haven’t worked. Our people-first philosophy drives meaningful results, and we’re changing lives every day.
Equal Opportunity
- We are an Equal Opportunity Employer. If you’re qualified, we want you on our team. This position is contingent upon successful completion of a background check and drug screening upon hire.