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About the Role

Assist with managing front-of-house concessions and beverage operations, including staffing and event functions. Support overall Food and Beverage functions and day-to-day operations of concessions, bars, and catering for public and private events.

Responsibilities

• Assist with hiring, scheduling, training, and evaluating employees.
• Organize and maintain personnel and timekeeping records.
• Support sales and profit goals through planning and organization of staff, inventory, and expenses.
• Submit orders for purchasing food and beverage items and other products.
• Maintain appropriate product inventory levels and conduct regular inventories.
• Ensure adherence to policies and procedures for inventory management.
• Ensure the department is kept clean, sanitary, and orderly.
• Ensure equipment is well-maintained and the highest level of safety is achieved.
• Maintain well-stocked areas with appropriate signage and properly priced and displayed items.
• Prepare and communicate staff schedules based on attendance projections and ticket sales.
• Ensure all required positions are filled during shows or events.
• Ensure appropriate staff breaks are taken and staff hours are controlled as budgeted.
• Perform cash-out procedures, balancing tills and sales, ensuring proper cash-handling processes.
• Motivate front-of-house staff for better performance and guest service.
• Create a harmonious working environment.
• Understand and comply with rules and regulations of government agencies.
• Ensure compliance with financial, administrative, and safety policies and procedures.
• Serve as departmental Manager on Duty for public and private events.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• 3+ years of customer service experience required.
• 2+ years supervisory experience preferred.

Skills

• Strong interpersonal and verbal communication skills.
• Superior attention to detail and organization.
• Understanding of staff development and training procedures.
• Computer knowledge including Microsoft Word and Excel.

Experience Level

• 3+ years of customer service experience
• 2+ years supervisory experience

Education Level

• High school diploma or equivalent