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About the Role
As a Senior Engineering Manager at Parloa, you will own delivery and business outcomes for a large team, multiple teams, or a complex domain. This role requires a higher altitude and durability in communication, framing recommendations and trade-offs to senior leadership, and resolving complex cross-functional challenges. You will also focus on developing future leaders within the organization.
Responsibilities
- Own delivery across a multi-team or multi-domain scope, setting milestones, critical path, and quality gates.
- Actively manage cross-team dependencies rather than just reporting on them.
- Maintain a consistent bar for Definition of Done and quality across the scope.
- Set strategy and roadmap collaboratively with Product, framing engineering investment in commercial terms.
- Surface customer and market signals into the product plan.
- Own the narrative for cross-functional initiatives, ensuring stakeholders are aligned.
- Author durable artifacts like plans, RFCs, escalation memos, and postmortems.
- Create conditions for coherent technical direction by partnering with Staff+ ICs.
- Shape the technical agenda and own tech debt strategy across your scope.
- Champion experimentation and prune low-signal bets early.
- Codify and share learnings from failures.
- Hold operational discipline to a consistent standard, including on-call, incident response, and postmortem practices.
- Align reliability targets to product expectations and track cost/unit-economics trends.
- Treat blockers as priority work and clear them hands-on across team boundaries.
- Design the operating model for your scope, including roles, ownership, and operating rhythm.
- Map dependencies and rebalance capacity for 3-6 month horizons.
- Grow the next layer of leaders by hiring senior ICs and developing future managers.
- Build a pipeline for hard-to-fill roles and identify/develop internal talent.
- Drive calibration across your scope and coach peer managers on promotion standards.
- Eliminate classes of blockers by fixing underlying systems when issues recur.
Requirements
- Typically 10+ years in software engineering.
- 4-6+ years of people leadership experience.
- Proven experience owning outcomes for more than one team or a multi-team domain.
- Credibility with senior leadership, able to frame trade-offs with VPs or CPOs.
- Concise and decision-driving written communication skills.
- Demonstrated ability to hire, grow, and promote individuals.
- Technical credibility to partner with Staff and Principal engineers on technical direction.
- Commercial fluency, understanding scope costs and returns.
- Comfortable handling performance edge cases, prioritization conflicts, and peer disagreements.
- Pragmatic under pressure, with experience recovering stalled initiatives or unpredictable scopes.
Skills
- People Leadership
- Delivery Ownership
- Strategic Planning
- Roadmap Development
- Cross-functional Communication
- Technical Direction
- Tech Debt Management
- Experimentation
- Operational Discipline
- Incident Response
- Cost Management
- Team Building
- Hiring
- Coaching
- Problem Solving
Location
- USA
Work Type
- Full-time
Experience Level
- Senior
- 10+ years software engineering
- 4-6+ years people leadership
Benefits
- Impact at Scale
- Elite Talent Density
- Culture of Builders
- Ownership
- Autonomy
- Fearless Iteration
- Uncapped Growth
- Global Ambition
About the Company
- Parloa's ambition is to become an iconic AI Platform company serving Fortune 2000 enterprises.
- We are building Europe's leading engineering organization to set the global benchmark for engineering excellence.
- Our mission is to deliver robust, enterprise-grade, resilient, and reliable AI solutions at speed.
- We compete with big-tech companies and fast-moving AI-native startups.
- Our engineering organization is structured into Customer Experience Automation (CXA), Product Platform, and Technology Platform.
- We are committed to upholding the highest data protection standards, including GDPR and ISO 27001 compliance.
Equal Opportunity
- We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
- Parloa is an e-verify employer in the USA.