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About the Role
The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with customers, pilots, and team members within the customer service department.
Responsibilities
- Greet customers in a friendly, professional manner
- Provide concierge services to pilots and customers including making reservations as required
- Invoicing for services rendered to customers and pilots
- Record customer preferences in Million Air CSI system
- Proactive preparation for all incoming aircraft
- Provides timely feedback to the company regarding service failures or customer concerns
- Partner with line service team to meet and exceed customer's service expectations
- Keep hospitality bar stocked with snacks and beverages
- Maintain neat work area at all times to include front desk, lobby, and all FBO amenities
Requirements
- Must be able to operate a motor vehicle and be insurable by Company insurance policy
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to lift 25 pounds
- Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
- Acceptable driving record
- Zero tolerance drug free employer includes pre-employment and random screening
Skills
- Customer focus
- Communicate with customers and employees in person, on phone, and through radio communications
- Strong computer skills including Microsoft office products and point of sale programs
- Basic mathematical knowledge
- Bi-lingual preferred
Location
- Onsite
Work Type
- Non-exempt
- Shift work
- Evenings
- Weekends
- Holidays
Experience Level
- Entry level position
- Customer service experience preferably in the service industry
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $18.50 per hour (Flexibility in Starting Hourly Wage Based on Previous Aviation Experience)
Benefits
- Matching 401k program
- Paid Time Off (PTO)
- Medical, Dental, and Vision coverage
- Performance-based bonuses
About the Company
- Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates.
- We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.
Equal Opportunity
- Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled