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About the Role

We deliver excellent customer service and ensure exacting standards of presentation and maintenance are delivered on each property we look after. We manage the safety, compliance, and operation of the property, developing positive occupier relationships and working with Savills Management Surveyors in the delivery of a high-quality property management service for the benefit of Savills clients and occupiers.

Responsibilities

Assist with the day-to-day running of the property, including supervision of site staff and contractors.
Ensure high site standards are achieved and maintained at all times.
Analyze, audit, and propose improvements to existing property management systems to ensure best value.
Evaluate existing contractual relationships to ensure occupiers receive best value.
Manage and coordinate service charge recoverable services, ensuring compliance with standards, quality, time scale, and cost objectives.
Ensure agreed services are provided in compliance with lease obligations.
Assist in the preparation of the annual service charge budget and manage to agreed time scales and costs.
Prepare and implement contingency plans for site attendance, including cover for holidays, training, and sickness.
Produce and coordinate information in line with Savills and client requirements.
Create and maintain effective working relationships with existing suppliers.
Establish and implement best practices while ensuring safe working practices are complied with at all times.
Ensure appropriate, clear communication lines are established and maintained.
Ensure compliance with all client and Savills procedures and policies, including health and safety, COSHH, and environmental matters.
Ensure compliance with all statutory requirements, codes of practice, and health and safety requirements.
Establish and develop good relations and partnerships with various authorities and local agencies.
Ensure all promotional activities are carried out with due care and attention to the health, safety, and welfare of staff, customers, and occupiers.
Establish and develop close working relationships with occupiers' representatives and manage occupier satisfaction and confidence in Savills service delivery.
Build relationships with occupiers on a first-name basis and understand their businesses and growth plans.
Assist with move-in and move-out processes, organize occupier inductions and check-outs.
Promote the company's Community Wealth Building Framework through programs, events, and partnerships.
Act as the main point of contact for license, IT, invoicing, and other occupier-related issues.
Ensure excellent communication with tenants regarding news updates, issues, and events.
Attend new business viewings and walk-ins, send proposals, and negotiate terms with potential clients.
Maintain occupier management software and update records.
Establish effective site teams by recruiting high-caliber people, assisting with induction, motivation, and development.
Identify training needs for site staff.
Conduct performance reviews and identify personal and skill-based training requirements.
Ensure a training plan is identified and managed.
Manage and liaise with all management, technical, and administration staff on strategic and operational issues.
Adhere to all quality assurance requirements.
Ensure compliance at all times with operational standards.

Requirements

Excellent communication skills are a requirement in this role.
An experienced individual with excellent experience of working and communicating with occupiers and fostering an already strong onsite relationship.
Experience working with a dedicated site team and continuing to support a one-team ethos at the property.
Understanding the workings of a multi-let / service office commercial property, including health & safety compliance, budget drafting and review of spend, contractor review, and working to best practice.
Ability to use the full range of Microsoft applications including Word, Excel, PowerPoint, Outlook.
Ability to monitor the social impact of initiatives and measure them through KPIs.
Ability to retain the community and support their growth.
Ability to think through end-to-end processes to ensure successful execution.
Demonstrate self-awareness and the ability to develop future leaders.
Ability to set challenging and motivating goals for the team.

Skills

Excellent communication skills
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Teamwork
Collaboration
Community Engagement
Sales
Negotiation
Customer Service
Property Management
Health & Safety Compliance
Budget Management
Contractor Management
Best Practice Implementation
Performance Management
Training Development

Location

Onsite

Work Type

Full-time

Experience Level

Experienced individual

Salary/Compensations

£42,000

Benefits

Benefits Booklet available for more information

About the Company

We deliver excellent customer service and ensure exacting standards of presentation and maintenance is delivered on each property we look after.
We manage the safety, compliance, and operation of the property, developing positive occupier relationships and we work with Savills Management Surveyors in the delivery of a high-quality property management service for the benefit of Savills clients and occupiers.
Working with an award-winning workspace operator, General People that create personalised buildings in neighbourhood locations entirely designed for our people.
Instead of delivering a homogenous product, we focus on creating unique buildings, tailored to their communities, offering bespoke options.
Coupled with a rich community wealth-building program, our buildings activate their local areas, boosting the local economy.