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About the Role

The Receptionist is responsible for answering calls and receiving visitors in a courteous and professional manner, while also providing clerical support to staff as needed.

Responsibilities

• Manage all reception functions, including registering and announcing walk-ins and re-routing incoming calls.
• Verify, confirm, and/or process medical insurance information.
• Manage the PTAR system for dispensing Metrocards and transportation reimbursement.
• Organize clinical records, including filing, managing forms, creating and closing patient charts.
• Operate and organize the appointment system for clinical staff, including confirming appointments and rescheduling missed ones.
• Prepare charts daily for use.
• Make copies and send faxes as requested by staff.
• Hand out client satisfaction surveys.
• Assist Program Secretary and/or Billing Clerk with clerical tasks.
• Provide coverage for the reception desk during mornings, evenings, and weekends.
• Open and close the facility during operating hours.
• Perform other duties as assigned by management.

Requirements

• High School Diploma or GED.
• Minimum of 1 year of office experience.
• Prior healthcare reception experience preferred.
• Superior organizational and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Ability to work collaboratively with a variety of people.
• Aptitude for teamwork.
• Ability to use public transportation for travel to program locations throughout New York City.
• Ability to perform each essential duty satisfactorily.
• Ability to understand sensitive information and maintain confidentiality.
• Strong interpersonal and communication skills at all levels of the organization.
• Strong critical thinking and complex problem-solving skills.
• Highly organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Proficient computer knowledge, including word processing and database software.
• Regularly required to sit; use hands to finger, handle, or feel; and talk or hear.
• Frequently required to stand, walk, and reach with hands and arms.
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• Must frequently lift and/or move up to 20 pounds.
• Specific vision abilities required include close vision and color vision.

Skills

• Organizational skills
• Analytical skills
• Verbal communication skills
• Written communication skills
• Independent work
• Task management
• Teamwork
• Collaboration
• Public transportation navigation
• Confidentiality
• Interpersonal skills
• Critical thinking
• Complex problem solving
• Detail-oriented
• Computer proficiency (word processing, database software)

Location

• Brooklyn Office - Brooklyn, NY 11206

Work Type

• Part Time
• Onsite

Experience Level

• 1 year office experience

Education Level

• High School Diploma or GED

Salary/Compensations

• $17.00 - $18.36 Hourly