Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

We are currently recruiting a Customer Service Representative to join our Pricing - Creditor Insurance Call Centre team. In this role, you will handle inbound and outbound calls with applicants to gather medical information and complete standardized medical questionnaires. Accuracy, professionalism, and familiarity with medical terminology are essential, as the information gathered directly supports pricing decisions. This position is ideal for someone who enjoys working in a structured call centre environment, follows defined processes, and is comfortable discussing medical information with empathy and clarity.

Responsibilities

Manage a high volume of inbound and outbound calls in a call centre environment
Communicate with insurance applicants by phone to gather medical information using guided questionnaires
Accurately record medical disclosures in systems and according to approved processes
Process creditor insurance applications in accordance with pricing requirements
Collaborate closely with underwriters to obtain or clarify additional medical information
Maintain confidentiality and handle sensitive medical information professionally
Meet established performance expectations (quality, productivity, and adherence)
Provide a respectful, inclusive, and positive experience for all applicants

Requirements

Bilingualism (proficient in French and English) required, as the incumbent will regularly serve our French and English-speaking clients
Call centre experience, in the health or insurance sector, or in a structured, call-based role
Knowledge of medical terminology (completed or in-progress training required)
Comfortable discussing medical information with clarity, accuracy, and sensitivity
Excellent listening skills and ability to follow structured questionnaires and scripts
High attention to detail and excellent accuracy in data entry
Ability to work in a fast-paced and highly structured environment
Professional judgment and commitment to confidentiality
Positive and collaborative attitude with clients and internal partners
Reliability Status and Security Clearance - Only candidates who have received a job offer can undergo these checks. This is a personal security clearance required as a condition of employment. It must be obtained before an employee can access Protected B level information, assets, or workplaces, as indicated on the Government of Canada website. Fees associated with these checks will be covered by Canada Life.

Skills

Medical terminology
Data entry
Listening skills
Attention to detail

Location

Hybrid

Work Type

Permanent
Full-time

Salary/Compensations

$42,300 - $58,600 per year

Benefits

Professional development opportunities
Access to leading learning programs
Tuition reimbursement up to $2,000 annually
Flexible health and dental coverage
Mental health care coverage of $5,000
Paid time off for vacation and personal leave
Paid day for volunteering
Pension plan with employer matching contributions
Share purchase plan
Other investment options
Recognition programs
Employee discounts
Celebration of significant service anniversaries
Employee Resource Groups (ERGs)
Mentorship programs
Social committees
Various events

About the Company

Guided by our mission to improve the financial, physical, and mental well-being of Canadians.
A trusted company for 1 in 3 Canadians.
Contribute to building stronger communities across the country.
Looking for individuals who embody our values daily: take action, do what's right, and reach for better – for our customers, our communities, and our teams.

Equal Opportunity

Committed to providing equitable access to employment by removing barriers.
Individuals requiring reasonable accommodation during the recruitment process can email talentacquisitioncanada@canadavie.com.
All information provided will be treated in accordance with applicable laws and Canada Life policies.
Canada Life thanks all applicants; however, only those selected for an interview will be contacted.