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About the Role

As a Project Manager within our Lifecycle Services Management team, you will lead end-to-end PC Lifecycle programs that enable modern workplace experiences. You will be accountable for both Service Transition and ongoing Service Delivery, partnering closely with Customers, internal teams, and strategic Service providers to drive execution, mitigate risks, and ensure stable, high-quality Services that deliver measurable business outcomes. In addition, you will provide leadership to the Managed Services team, fostering collaboration and operational excellence while supporting exceptional Customer outcomes.

Responsibilities

Lead Service Transition activities for Client Device Lifecycle Services across Japan and, where required, APJC countries, from contract signature through Service deployment and operational readiness, ensuring a seamless Customer experience.
Develop and govern project plans, managing dependencies, constraints, risks, and stakeholder expectations to ensure successful program outcomes.
Partner with Customers, internal teams, strategic Service partners, and global cross-functional teams to drive execution, resolve issues, and deliver against business objectives.
Build trusted relationships with Customers, Services partners, and key stakeholders, promoting transparency, accountability, and effective communication throughout the engagement.
Following Service Transition, assume accountability for ongoing Service Delivery as a Services Delivery Manager, ensuring Service stability, SLA attainment, continuous improvement, and Customer Satisfaction.
Provide leadership to the Managed Services team and contribute to global programs and strategic initiatives that drive innovation across PC Lifecycle and Modern Workplace Services.

Requirements

10+ years of program and project management experience, including planning, governance, stakeholder management, and executive-level engagement.
Experience working with global projects or programs, collaborating effectively across regions, cultures, and time zones.
Demonstrated leadership experience leading teams and driving results in a matrixed environment.
Strong communication, presentation, and relationship management skills, with the ability to influence stakeholders at all organizational levels.
Business-level English proficiency and native-level Japanese language skills.
PMP certification or equivalent project management certification preferred.
Experience managing End User Computing (EUC), PC Lifecycle, Workplace Services, or related IT services is preferred.
Knowledge of Modern Workplace technologies and solutions, including Microsoft 365, Intune, endpoint management, and cloud-based workplace environments.

Skills

Advanced communication skills
Advanced negotiation and influencing skills
Advanced presentation and stakeholder management skills
Advanced problem-solving and analytical skills
Strong leadership and team collaboration skills
Strong cross-functional collaboration skills
Advanced knowledge of PC hardware, software, operating systems, and endpoint management environments

Experience Level

10+ years of program and project management experience

Education Level

PMP certification or equivalent project management certification preferred

About the Company

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Equal Opportunity

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy [https://iawmqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/careers/pages/equal-employment-opportunity-policy-statement].
Visit our Culture Code [https://jobs.dell.com/en/how-we-work-and-lead] page to learn more about how we work and lead.