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About the Role

Serve as the first point of contact for residents, families, visitors, and staff while supporting daily administrative operations. This role is ideal for friendly, organized individuals who enjoy providing exceptional customer service.

Responsibilities

• Welcome visitors and ensure proper sign-in and sign-out procedures are followed.
• Monitor facility entrances and follow building security procedures to support resident safety.
• Answer and direct incoming phone calls to appropriate departments, staff, or resident rooms.
• Perform administrative support tasks including typing, copying, filing, and mail distribution.
• Maintain copier and office supply areas and distribute incoming faxes.
• Sort and distribute resident and facility mail.
• Maintain resident directories and mailing information.
• Prepare door tags, reports, and other clerical documents as requested.
• Assist with resident transportation and help residents enter or exit the facility when needed.
• Use the facility intercom system for announcements and staff paging.
• Attend required trainings and comply with facility policies and procedures.
• Perform additional duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Minimum 6 months of administrative or customer service experience required.
• Healthcare or long-term care experience preferred.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Professional, dependable, and team-oriented approach.

Location

• Cheektowaga, NY

Work Type

• Part-Time

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $16.15-$18.61/hour

Benefits

• Paid Time Off (PTO) for Full-Time and Part-Time
• Weekly or Same-Day Pay Options
• Health, Dental, and Vision Insurance
• Life Insurance
• Employee Referral Bonus Program
• Retirement Saving Options

About the Company

• Garden Gate Health Care Facility is proud to be part of The McGuire Group, a recognized leader in skilled nursing, rehabilitation, and long-term care services throughout New York State.
• Our team is dedicated to creating a welcoming environment where residents, families, and employees feel valued and supported.
• With a strong focus on compassion, teamwork, and resident-centered care, Garden Gate offers a rewarding opportunity to grow your career while making a meaningful difference in the lives of others every day.