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About the Role
The Assistant Ticketing Manager will provide a dynamic customer-focused ticketing retail service and assist the Head of Ticketing in managing and developing the ticketing operation for OVO Arena Wembley. This role requires working evenings, weekends, and bank holidays as dictated by the event schedule.
Responsibilities
- Own the end-to-end ticketing journey, managing events from launch through to show day, ensuring accurate event set-up, inventory management and seamless coordination with promoters and ticketing partners.
- Maximize ticket sales and venue performance by optimizing seating configurations, managing holds and allocations, advising on pricing structures, and identifying opportunities to drive revenue while maintaining an excellent customer experience.
- Lead Box Office operations on event days, delivering efficient, customer-focused service and overseeing ticketing activity across evenings, weekends and major live events.
- Build strong relationships with promoters and stakeholders by providing sales reporting, event reconciliations and expert ticketing support to ensure successful event delivery.
- Drive operational excellence by maintaining accurate ticketing systems, records and seating plans while continuously improving processes, collaborating across departments and supporting customer issue resolution.
Requirements
- Experienced in ticketing, box office or event operations, with a strong understanding of event set-up, ticket inventory management and live event delivery.
- Commercially minded and detail-oriented, with the ability to analyze sales performance, manage event configurations and identify opportunities to maximize revenue.
- An exceptional communicator, confident working with promoters, clients, customers and colleagues to build effective relationships and deliver outstanding service.
- Highly organized and adaptable, able to manage multiple priorities, meet tight deadlines and remain calm under pressure in a fast-paced live entertainment environment.
- A proactive team player and problem solver, committed to continuous improvement, health and safety compliance, and delivering exceptional customer experiences.
- Any offer of employment will be subject to satisfactory pre-employment checks, including identity verification, proof of address, right to work, employment history, qualifications, and DBS check where relevant.
Skills
- Ticketing
- Box office operations
- Event operations
- Event set-up
- Ticket inventory management
- Live event delivery
- Sales performance analysis
- Event configuration management
- Revenue maximization
- Communication
- Relationship building
- Customer service
- Organization
- Adaptability
- Time management
- Problem-solving
- Process improvement
- Health and safety compliance
Location
- Wembley
Work Type
- Full-time
- Evenings
- Weekends
- Bank holidays
Experience Level
- Experienced
Benefits
- 25 Days Annual Leave
- Life Assurance
- 5% Pension Contribution
- Healthshield Cover
- Employee Assistance Programme
- Eye Care Support
- Cycle to Work Scheme
- Employee Referral Scheme
About the Company
- Steeped in history and alive with energy, OVO Arena Wembley is one of the UK’s most iconic live entertainment venues.
- From its Olympic legacy to welcoming over one million fans a year, the 12,500‑capacity arena has hosted the biggest names in music and global events for generations.
- Legends Global is committed to leading the entertainment industry towards a greener, faster, and more innovative digital future.
- We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers.
Equal Opportunity
- We are committed to active inclusion, diversity, and equal opportunities.
- We welcome discussions about flexible working arrangements.
- If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application.
- We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.