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About the Role

Texas Health Action (THA) is seeking a Health Information Systems Specialist to provide technical expertise in the administration, maintenance, and optimization of health information systems. This role is crucial for managing electronic health records (EHRs), ensuring system interoperability, troubleshooting issues, and supporting data reporting to maintain high standards of data security and compliance.

Responsibilities

• Serve as the primary point of contact for users on health information systems.
• Provide technical assistance to resolve application issues, minimize downtime, and respond to service requests efficiently.
• Monitor application performance, troubleshoot issues, and collaborate with vendors.
• Maintain and optimize applications, including EHRs and related applications.
• Administer user accounts for applications, including creating, modifying, and deactivating accounts.
• Establish strong application practices adhering to best practices and regulatory standards.
• Extract and analyze data for reporting purposes.
• Work alongside clinical staff to enhance application utilization.
• Conduct regular audits of user access to ensure compliance with HIPAA and security protocols.
• Ensure the integrity and proper configuration of applications while maintaining effectiveness and usability.
• Partner with clinical teams to understand workflows, identify application needs, and implement process improvements.
• Gather user requirements and feedback for new application functionality, enhancements, and system improvements.
• Support testing and validation of new features, system updates, and application changes.
• Provide training and education to staff on healthcare applications, new features, and system updates.
• Triage and prioritize application support requests based on urgency and operational or patient-care impact.
• Identify recurring issues, recommend system or process improvements, and document troubleshooting steps and resolutions.
• Escalate critical or complex issues to appropriate internal teams, leadership, or vendors.

Requirements

• Bachelor’s degree in information technology, Healthcare, or related field.
• Minimum one year of experience providing technical support for clinical applications.
• Proficiency in Microsoft Office Suite.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Ability to effectively collaborate with technical and non-technical stakeholders.
• Proficiency in Electronic Health Record (EHR) applications and health information technologies.
• In-depth knowledge of HIPAA regulations, coding standards (ICD, CPT, etc.), and healthcare privacy practices.
• Experience with data analysis and reporting tools (e.g., PowerBI).
• Three or more years of experience providing technical support for clinical applications (Preferred).
• Advanced proficiency in data analysis and reporting tools (e.g., PowerBI) (Preferred).
• Experience with project management or process improvement initiatives (Preferred).
• RHIA or RHIT certification (Preferred).
• Experience with LGBTQIA+ and/or other marginalized communities a strong plus.
• Experience in delivering in-person and virtual training sessions using engaging and interactive methods.

Skills

• Strong technical aptitude and ability to learn new applications quickly.
• Excellent customer service orientation.
• Attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Understands the importance of maintaining HIPAA confidentiality standards.
• Clear and concise verbal communication. Ability to articulate ideas, instructions, and information effectively to a diverse audience across different channels (e.g., meetings, presentations, phone calls).

Location

• Remote
• Austin, TX

Work Type

• Full-time
• Exempt
• Primarily remote with travel to THA locations and periodic on-site work at Austin headquarters

Experience Level

• Minimum one year of experience providing technical support for clinical applications
• Three or more years of experience providing technical support for clinical applications (Preferred)

Education Level

• Bachelor’s degree in information technology, Healthcare, or related field.
• RHIA or RHIT certification (Preferred)

Salary/Compensations

• $74,657 annually

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403b)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Holidays)
• Short-Term & Long-Term Disability
• Training & Development
• Parental Leave
• Longevity Pay

About the Company

• Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV.
• Kind Clinic proudly serves Texas with four vibrant locations: two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas.
• Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THA is at the forefront of promoting healthcare equity and accessibility throughout the state.
• Read more about THA here: http://texashealthaction.org.

Equal Opportunity

• Texas Health Action is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.