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About the Role
Arlo Hotels, an independent lifestyle hotel, is seeking a dynamic Assistant Front Office Manager passionate about people, driven by purpose, and clever in their approach. This role is responsible for the daily operation of the front desk, liaising with areas impacting guest service, and ensuring exceptional service delivery.
Responsibilities
- Treat guests with courtesy and respect in a variety of situations.
- Display honesty and integrity.
- Supervise the Front Office Department – Lobby Hosts.
- Conduct pre-shift meetings.
- Communicate effectively to staff using development reviews, training, departmental orientation, and monthly departmental meetings.
- Motivate and develop team members.
- Maximize room sales, room revenue, and profit.
- Deliver outstanding service and create memorable experiences.
- Lead and supervise the operational activities of the front office team to provide the highest standard of courteous service while permitting acceptable profit margins.
- Embrace and live Arlo Hotels values and culture.
- Assign, coordinate, and supervise work activities of Lobby Hosts.
- Train, mentor, and develop Lobby Hosts.
- Prepare team member schedules, complete payroll, and monitor labor costs.
- Ensure work is completed, including shift closings, room deposits, refunds, and rebates.
- Complete all necessary paperwork.
- Conduct performance reviews with reporting team members.
- Respond immediately to all emergency situations, complete necessary incident reports, and follow up with guests and staff.
- Manage same-day rooms inventory and rate yielding.
- Take personal responsibility for correcting service problems and creating memorable guest experiences.
Requirements
- Minimum 2 – 3 years in a management position.
- Experience in Hospitality or customer service.
- Opera experience.
Work Type
- Full-time
Experience Level
- 2-3 years management experience
Education Level
- Hospitality Diploma or Degree preferred
Salary/Compensations
- $66,300 annually
Benefits
- Medical, Dental, Vision
- 401K - after one year
- Tuition Reimbursement
About the Company
- Arlo Hotels is an independent lifestyle hotel.
Equal Opportunity
- We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.