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About the Role

The Human Resources Partner (HRP) supports operational leaders and staff in a 24/7 emergency response environment. This role involves coaching leaders, solving problems, enhancing the employee experience, modernizing processes, using data for decision-making, and contributing to the future of HR at Monroe Ambulance.

Responsibilities

• Partner with operations leaders managing EMTs, paramedics, and dispatch teams.
• Translate business needs into scalable people strategies.
• Utilize workforce data to drive conversations and decisions.
• Act as a coach, challenger, and trusted advisor to managers.
• Support the rollout of new HR systems, tools, and processes.
• Identify and redesign outdated or inefficient HR processes.
• Improve onboarding, development, engagement, and retention processes.
• Contribute to building a proactive People function.
• Coach leaders through difficult conversations and employee relations issues.
• Elevate manager capability in problem-solving.
• Help foster a culture of accountability and respect.
• Conduct investigations with fairness and confidence.
• Complete stay interviews to understand culture trends.
• Partner with hiring managers to attract and secure talent.
• Assist with recruiting strategy, candidate screening, interviewing, and offer development.
• Improve the hiring experience for managers and candidates.
• Support workforce planning initiatives.
• Support succession planning, leadership development, and performance management.
• Identify skill gaps and implement training for leaders and employees.
• Ensure compliance with employment laws and healthcare regulations.
• Partner with Safety and Compliance teams.
• Coordinate leaves of absence and worker’s compensation.
• Proactively manage risk.
• Support day-to-day benefits administration.
• Communicate benefits effectively to employees.
• Use benefits and total rewards data to improve retention and satisfaction.
• Contribute to modernizing the total rewards strategy.
• Perform other duties as assigned.

Requirements

• Bachelor’s Degree in Business Administration, Human Resources Management, or related field.
• 2+ years of progressive HR experience.
• Ability to build relationships with frontline and leadership teams.
• Comfort supporting hourly, shift-based, or 24/7 operations.
• Confidence in managing employee relations independently.
• Strong knowledge of employment laws, HR best practices, and HR data analytics.
• Data curiosity and ability to use numbers to tell a story.
• High emotional intelligence and ability to build credibility quickly.
• Experience in healthcare, emergency services, logistics, or high-growth environments is a plus.
• Ability to travel occasionally to local events.

Skills

• Coaching
• Problem-solving
• Data analysis
• HR systems implementation
• Employee relations
• Recruiting
• Talent management
• Performance management
• Compliance
• Benefits administration
• Communication

Location

• Rochester, NY 14606

Work Type

• Full-Time
• Exempt

Experience Level

• 2+ years of progressive HR experience

Education Level

• Bachelor’s Degree in Business Administration, Human Resources Management, or related field

Benefits

• Benefits administration
• Total rewards experience

About the Company

• Monroe Ambulance operates in a fast-paced, 24/7 emergency response environment.