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About the Role

To support Occupier and Demised Services in delivering high-quality management services for Savills clients and tenants.

Responsibilities

• Ensure Datastation, Elogbooks, and other CAFM or Health & Safety systems are up-to-date and complete.
• Ensure quoted reactive works are handled promptly and Elogbooks data is accurate.
• Adhere to client parameters for expenditure and instructed works.
• Ensure compliance with legal and statutory requirements, including Health and Safety, where Savills is responsible.
• Achieve and maintain a target compliance rating of 90% for managed sites.
• Update Datastation actions monthly until completion.
• Complete and upload site inspection checklists within specified timeframes.
• Complete all internal training courses via Savills Pathways in a timely manner.
• Record utility consumption at all sites and ensure it's on the site inspection checklist.
• Maintain high site standards for cleaning, repair, and presentation within budget.
• Ensure all expenditure is client-payable and works are not instructed outside of Savills' responsibility.
• Act as a liaison between clients, third-party management companies, and landlords.
• Visit tenant sites to report and resolve issues.
• Develop strong relationships with site representatives, manage client satisfaction, and ensure they have relevant contact details.
• Be available for emergency situations and attend properties as needed.
• Adhere to dress codes and site rules regarding Personal Protective Equipment.
• Evaluate contractor performance against specifications and report shortcomings.
• Inform the Portfolio Manager of changes in store operations or closures.
• Code P2Ps via Elogbooks and process allocated tasks via Proactis promptly.
• Prepare and implement contingency plans for site attendance, including cover for absences.
• Provide detailed handover notes for annual leave.
• Produce and coordinate information according to Savills and client requirements.
• Keep the Portfolio Manager informed of site issues impacting trading.
• Manage and liaise with staff on strategic and operational issues.
• Establish and implement best practices and ensure safe working practices.
• Maintain clear communication lines with the Portfolio Manager, Suppliers, and Clients.
• Complete all compulsory training and identify development needs.
• Take on new sites and efficiently handover sold/lost sites.

Requirements

• Self-motivated individual with excellent interpersonal skills.
• Excellent organizational and time management skills with flexibility.
• Ability to handle numerous projects with diverse customers, suppliers, and property owners.
• Experience and knowledge of achieving high standards in property management.
• Knowledge and understanding of service charge budget preparation, adhering to agreed times and costs.
• Strong overall experience in a similar environment.

Skills

• Datastation
• Elogbooks
• CAFM systems
• Health & Safety systems
• Property management
• Service charge budget preparation
• Interpersonal skills
• Organizational skills
• Time management skills

Location

• Onsite

Work Type

• Full-time

Experience Level

• Senior

Education Level

• NEBOSH or IOSH Managing Safely qualifications

Benefits

• Refer to Benefits Booklet for more information.

About the Company

• Savills is a global real estate services provider.