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About the Role
As a Retail Operations Manager at SEPHORA UK, you will help shape smooth, consistent, and scalable operations across a designated region of stores. You will act as a trusted partner to Store Managers, turning operational priorities into clear actions, ensuring tools and ways of working land effectively, and helping every store deliver the seamless experience customers expect. You will combine strong retail expertise with a hands-on, solution-focused approach to support stores day-to-day while contributing to national projects and new store openings. You will connect field and head office teams, champion continuous improvement, and bring the insight needed to strengthen operations as SEPHORA continues its bold expansion across the UK.
Responsibilities
- Act as the first point of contact for a defined region of stores or operational topics, providing practical support, troubleshooting, and guidance.
- Ensure national SOPs, policies, and procedures are communicated clearly, adopted consistently, and continuously improved.
- Partner closely with Store Managers to identify operational challenges, escalate issues, and drive timely solutions.
- Support day-to-day store operations, including stockroom processes, compliance, safety routines, and operational standards.
- Monitor field performance, identify regional trends, and share best practices to strengthen consistency across stores.
- Support the Senior Operations Manager with new store openings, from pre-opening plans and team briefings to operational set-up and go-live support.
- Coordinate deliveries, equipment, and training materials so stores are fully prepared and operational for opening day.
- Support the rollout, testing, and adoption of retail tools and omni-channel systems, including S1, mobile POS, and Click & Collect, while gathering store feedback to improve usability and integration.
- Help stores navigate vendor relationships, including cleaning and security, and support issue resolution in partnership with the Senior Operations Manager.
- Ensure stores follow correct processes for ordering supplies and managing budgets, flagging variances, risks, or inefficiencies.
- Support the development and delivery of operational training, guidance, and materials for store teams.
- Communicate operational updates and changes clearly, ensuring stores understand what is changing and what it means for them.
- Conduct regular store visits to assess standards, coach teams, gather feedback, and report on operational KPIs, risks, and opportunities for improvement.
Requirements
- Highly organised, action-oriented retail operator who builds trusted relationships and enjoys turning challenges into practical solutions.
- Experience working in a multi-site retail environment, ideally within beauty, fashion, or lifestyle.
- Strong understanding of store operations, stock processes, customer experience, compliance, and safety.
- Proven ability to build relationships and influence effectively across store and head office teams.
- Experience supporting new store openings or delivering operational projects is an advantage.
- Excellent communication skills, with the ability to make operational updates clear, relevant, and easy to action.
- Strong organisation and prioritisation skills, with a proactive and solution-focused approach.
- Confidence using retail tools and systems, with the ability to learn and help others adopt new digital platforms.
- Willingness to travel regularly.
Skills
- Retail Operations
- Stock Processes
- Customer Experience
- Compliance
- Safety
- Relationship Building
- Influencing
- Communication
- Organisation
- Prioritisation
- Problem-Solving
- Retail Tools and Systems
- Digital Platforms Adoption
Location
- UK
Work Type
- Full-time
- Hybrid
Experience Level
- Manager
Benefits
- SEPHORA University - industry-leading product, customer care, and development training.
- Allowances tailored to role and location (shoes, lunch, etc.).
- Competitive pay with annual salary reviews.
- Performance-based commission tied to collective store success.
- Generous employee discount across beauty brands.
- Paid day off on birthday.
- Access to a perks and wellbeing platform.
- Generous holiday allowance, with the option to buy extra days.
About the Company
- At SEPHORA UK, beauty is who we are, embodying freedom of expression, discovery, and belonging.
- From our beginnings in France in 1969, we have pushed boundaries through creativity, innovation, and inclusivity.
- We offer nearly 500 iconic brands and our own SEPHORA Collection, redefining the future of prestige beauty.
- We are undergoing a bold expansion across the UK.
Equal Opportunity
- SEPHORA is proud to be an equal opportunity workplace for all.
- We do not discriminate in recruitment, hiring, training, advancement, or other employment practices.
- We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.